At a Glance
- Tasks: Manage client relationships and support recovery of unpaid service charges and arrears.
- Company: Join a dynamic team focused on client success and effective communication.
- Benefits: Enjoy 25 days holiday, bonuses, pension, and fun company events.
- Other info: Great opportunities for career progression in a supportive environment.
- Why this job: Make a real difference in clients' lives while developing your professional skills.
- Qualifications: Strong communication skills and experience in customer service or administration.
We are seeking a proactive and client-focused Client Account Manager to join our client’s team, taking ownership of client relationships and supporting the effective recovery of unpaid service charges, ground rents and other arrears.
In this role, you will act as the main point of contact for clients and third parties, providing regular updates and ensuring cases are progressed efficiently and in line with agreed service levels.
You will build strong relationships with clients, property owners, Solicitors, mortgagees and other stakeholders, while ensuring all cases are handled professionally, sensitively and in accordance with relevant regulations and procedures.
Key Responsibilities
- Client Communication: Respond to email and telephone queries from clients, property owners, Solicitors and mortgagees.
- Caseload Management: Manage an allocated caseload, ensuring actions and deadlines are progressed efficiently.
- Account Management: Calculate client instructions, prepare statements of account and update new instructions on the system.
- Property Documentation: Obtain and review Land Registry documents, including titles, leases and transfers.
- Dispute Resolution: Identify legally valid disputes, respond to Reply Forms and manage disputes through to resolution.
- Payments & Plans: Negotiate payment plans, take card payments and accurately allocate cheque payments.
- Legal Notices: Prepare and serve Section 121 notices in line with required procedures.
- Client Systems: Use client databases to obtain statements, demands, invoices and other relevant information.
- Complaints: Acknowledge and manage complaints, escalating genuine concerns where appropriate.
- Process & Compliance: Follow agreed processes and guidelines, ensuring all required actions are completed accurately.
- Performance & Reporting: Meet individual and team targets while providing regular updates and reports to clients and the Client Care team.
The successful candidate will have
- Communication: Excellent verbal and written communication skills.
- IT Skills: Confident using Microsoft Office and general office systems.
- Customer Service: Previous experience in a customer service and/or administrative role.
- Dispute Resolution: Previous experience in dispute resolution is desirable.
- Debt Recovery: Previous experience or knowledge of debt recovery is desirable.
Benefits
- 25 days holiday plus 1 additional day for every full year of service.
- Discretionary bonus.
- On-site parking.
- Company Pension.
- Company social events.
- Death in service.
- Progression opportunities.
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy.
Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful.
However, we will keep your details on our database, and will contact you when other suitable positions become available
Client Account Manager in Hertford employer: Mission 4 Recruitment
Join a dynamic team in Hoddesdon as a Temporary Telesales Executive, where your contributions will be valued in a supportive and collaborative work environment. With competitive hourly rates and a focus on employee growth, this role offers the chance to enhance your sales skills while working closely with experienced professionals. Enjoy the benefits of a local office setting that fosters teamwork and provides opportunities for meaningful engagement in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager in Hertford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mission 4 Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mission 4 Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Manager in Hertford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mission 4 Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Mission 4 Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mission 4 Recruitment!
How to prepare for a job interview at Mission 4 Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
