At a Glance
- Tasks: Coordinate customer service and maintenance for heating and plumbing, ensuring smooth operations.
- Company: Join a respected local business in a scenic rural setting.
- Benefits: Enjoy 28 days holiday, a pension scheme, and no weekend work.
- Other info: Flexible role with opportunities for growth in a fast-paced environment.
- Why this job: Be the central hub of a supportive team, making a real difference in customer care.
- Qualifications: 2+ years in customer care or maintenance coordination, with strong organisational skills.
Location: Hitchin, SG4
Salary: £30,000 - £35,000 (Depending on experience)
Working Hours: Monday-Friday (8am-5pm)
Job Code: MJ2318
Are you a proactive, highly organised coordinator looking for a pivotal role with a thriving local business? Our client, a respected specialist in heating and plumbing, is seeking an operational coordinator to manage their post-installation aftercare service from their scenic, rural office just outside Hitchin. This is a fast-paced, high-impact role where you’ll act as the central hub of the team, managing engineer schedules, liaising with residents, and keeping regulatory compliance strictly on track. If you excel at problem-solving, routing logistics, and delivering great customer care, this position offers brilliant job stability, daily variety, and high ownership within a close-knit, supportive team environment.
Please note: Due to the company's attractive rural office location, having your own vehicle and a valid driving licence is essential for commuting.
Key Responsibilities:
- Log, track, and manage incoming plumbing and heating aftercare defects from initial report to resolution.
- Efficiently route and schedule engineers to ensure repairs and maintenance are completed within agreed service level agreements (SLAs).
- Act as the primary contact for homeowners, developers, and residents via phone and email, providing clear updates throughout the repair process.
- Coordinate appointment slots and property access between homeowners and site teams.
- Process and register Air Source Heat Pumps (ASHPs) and gas appliances with relevant regulatory bodies, ensuring all certification is filed accurately.
- Work closely with internal stores and procurement to track required parts, materials, and job timelines.
- Maintain up-to-date, accurate job records, customer history, and job notes across internal CRM/management systems.
Please note that this is not an exhaustive list of responsibilities. We require a flexible and adaptable individual who can take on new duties as the needs of the business evolve.
The successful candidate will have:
- 2+ years’ experience in a similar customer care, maintenance coordination, desk-based dispatch, or repairs coordination role.
- Exceptional organisational skills and a meticulous attention to detail.
- Ability to work well under pressure in a fast-paced environment.
- Proficiency in IT including Microsoft Office Suite (Word, Excel, Outlook).
- Excellent communication skills, both written and verbal.
- Full UK Driving Licence.
Benefits:
- 28 Days Including Bank Holidays
- Monday – Friday
- No weekends
- Company Pension
- Free on-site parking
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.
Customer Service & Maintenance Coordinator employer: Mission 4 Recruitment
Join a global, employee-owned business that prioritises collaboration and flexibility in a vibrant work environment. As a Team Administrator based in Edinburgh, you'll enjoy a varied role supporting senior teams across Scotland and Belfast, with opportunities for professional growth and strong relationship-building. The company fosters a culture of wellbeing and family-friendly policies, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Maintenance Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mission 4 Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mission 4 Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Maintenance Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mission 4 Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Mission 4 Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mission 4 Recruitment!
How to prepare for a job interview at Mission 4 Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
