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- Tasks: Support the Utilities team with customer service and administrative tasks.
- Company: Join a fabulous company with a close-knit team culture.
- Benefits: Enjoy competitive salary, bonuses, ongoing training, and a day off for your birthday!
- Why this job: Perfect for self-starters who love customer service and teamwork in a relaxed environment.
- Qualifications: Must be customer-focused, organized, and able to handle multiple tasks.
- Other info: Only shortlisted candidates will be contacted; keep an eye out for future opportunities!
The predicted salary is between 14400 - 33600 £ per year.
Customer Service Administrator My client is looking for a good Customer Administrator with excellent customer service skills to support the small close knit Utilities team within this fabulous company. This is a nice mix of customer service and administration. We are looking for a bright and enthusiastic individual with excellent analytical and attention to detail skills. This self-starter will be confident in building relationships with suppliers but must be confident in challenging when required. They should have a very strong sense of their own initiative, logic, curiosity, common sense and above all, customer service. As well as ongoing training and development there is a relaxed but professional working environment with excellent employee benefits along with a competitive salary and achievable bonuses. You even get a day off for your birthday! Principle Responsibilities * Respond to Customer service queries that have been raised by account managers and resolve the queries within agreed time scales * Confirm contract information with suppliers * Advise suppliers of meter readings received from customers * Data entry Requirements * Highly customer focused * Numerate * Strong administrative skills * Strong organisational, prioritisation and attention to detail skills * Assertive, determined, and self-motivated with a curious mind * Able to take on many different tasks at once * A natural team player with a desire to ensure team targets are always met You will be working as part of a small team where planning ahead is almost as important as doing the work. Salary is £24k (plus targeted bonus after completion of probation) Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in
Customer Service Administrator employer: Mission 4 Recruitment
Contact Detail:
Mission 4 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Tip Number 2
Familiarize yourself with common utilities industry terms and practices. This knowledge will not only help you understand the role better but also allow you to engage in more meaningful conversations with the team and suppliers.
✨Tip Number 3
Highlight your organizational skills by discussing how you prioritize tasks and manage your time effectively. This is crucial in a role that requires handling multiple responsibilities simultaneously.
✨Tip Number 4
Demonstrate your analytical skills by preparing to discuss how you approach problem-solving. Be ready to share examples of how you've tackled challenges in the past, especially in customer service or administrative contexts.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasize your customer service experience in your CV and cover letter. Use specific examples that demonstrate your ability to resolve queries and build relationships with customers.
Showcase Administrative Abilities: Detail your administrative skills, particularly in data entry and organization. Mention any relevant software or tools you are proficient in that can help streamline processes.
Demonstrate Attention to Detail: Provide examples of how your attention to detail has positively impacted your previous roles. This could include error reduction in data entry or successful project management.
Express Enthusiasm and Initiative: Convey your enthusiasm for the role and the company in your application. Share instances where you took the initiative to solve problems or improve processes in past positions.
How to prepare for a job interview at Mission 4 Recruitment
✨Show Your Customer Service Skills
Be prepared to discuss specific examples of how you've handled customer service queries in the past. Highlight your ability to resolve issues efficiently and maintain a positive relationship with customers.
✨Demonstrate Attention to Detail
Since the role requires strong attention to detail, be ready to explain how you ensure accuracy in your work. You might want to share experiences where your meticulousness made a difference in your previous roles.
✨Exhibit Your Analytical Skills
Prepare to showcase your analytical thinking by discussing situations where you've had to analyze data or information to make informed decisions. This will demonstrate your logical approach to problem-solving.
✨Emphasize Team Collaboration
As a natural team player, share examples of how you've worked effectively within a team. Discuss how you contribute to team goals and support your colleagues, which is crucial for this close-knit environment.
