At a Glance
- Tasks: Analyse performance data and improve processes for better customer experiences.
- Company: Join a leading UK company with 40 years of expertise in facilities management.
- Benefits: Enjoy hybrid working, 28 days holiday, and access to professional development courses.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by optimising operations and enhancing client relationships.
- Qualifications: Strong data interpretation skills and experience in service-based business improvements.
Location: St. Albans, AL4
Salary: £40,000
Working Hours: Monday- Friday (Hybrid)
We are working with a fantastic UK-based company that has been a leader in its field for 40 years. With a huge team of over 3,000 people, they are experts in providing essential soft facilities management services, specifically supporting the education sector. They are now looking for a Commercial Operations & Performance Executive to join the team. This is a role for someone who is great with people and even better with a plan. If you enjoy looking at how a business is running, spotting where things could be better, and using performance data to help regional managers and supervisors deliver a great service, you’ll fit right in.
The Role
Working closely with the Commercial Director, you’ll be the go-to person for making sure everything is running perfectly across the company's accounts. You won't just be looking at numbers on a screen; you’ll be figuring out what those numbers actually mean for the teams out in the field. Your main goal is to find those "lightbulb moments" where a small change in a process can lead to a much better experience for the customer.
Key Responsibilities:
- Performance Analysis: Review and interpret regional data to track service delivery. You will identify trends and provide actionable insights to Regional Managers to help them optimise their accounts.
- Process Improvement: Critically evaluate current operational workflows. You will lead the charge in refining processes to boost efficiency and ensure consistent growth.
- KPI Management: Implement a performance-led culture by setting clear metrics and developing training programmes that ensure those targets are met.
- Customer Insight: Gather and analyse feedback to identify areas for improvement in the customer journey, working closely with internal departments to implement solutions.
- Account Engagement: Develop tailored engagement strategies and communication plans based on data insights to strengthen long-term client relationships.
- Supervision: Manage and support a part-time Customer Service Executive, ensuring their tasks align with the wider commercial strategy.
The Ideal Candidate
- You have a strong ability to interpret data and translate it into practical, operational improvements.
- You understand the mechanics of a service-based business and how field-staff performance impacts the bottom line.
- You have experience in driving change and are comfortable guiding teams through new ways of working.
- You are highly proficient in standard business software, particularly Excel, and are comfortable navigating CRM systems.
- You possess the ability to communicate complex findings clearly to stakeholders at all levels, from site supervisors to directors.
Benefits
- Hybrid Working: A balanced schedule with 2 days in the St. Albans office and 3 days working from home.
- Holiday: 28 days of holiday (including bank holidays) plus an additional day off for your birthday.
- Professional Development: Free access to an extensive E-Learning platform with over 40 professional courses.
- Wellbeing: Access to an online wellbeing platform and a paid annual volunteering day.
- Extras: Regular company events and free on-site parking.
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.
Commercial Operations & Performace Executive employer: Mission 4 Recruitment
Join a leading UK-based company in St. Albans that has been at the forefront of soft facilities management for over 40 years, supporting the education sector with a dedicated team of over 3,000 professionals. As a Commercial Operations & Performance Executive, you will thrive in a collaborative and innovative work culture that prioritises employee growth through extensive professional development opportunities, including free access to an E-Learning platform. Enjoy a hybrid working model, generous holiday allowance, and a commitment to wellbeing, making this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Operations & Performace Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills can help them achieve their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Commercial Operations & Performance Executive. Highlight your data interpretation skills and how you've driven change in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Commercial Operations & Performace Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Commercial Operations & Performance Executive. Highlight your experience with data analysis and process improvement, as these are key for us. A tailored CV shows you’ve done your homework and understand what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven change in previous positions and how you can bring that expertise to our team.
Showcase Your Data Skills:Since this role involves a lot of performance analysis, make sure to highlight your proficiency in Excel and any CRM systems you’ve used. We want to see how you’ve turned data into actionable insights in your past roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Mission 4 Recruitment
✨Know Your Numbers
As a Commercial Operations & Performance Executive, you'll be dealing with data all the time. Brush up on your analytical skills and be ready to discuss how you've used data in the past to drive improvements. Think of specific examples where your insights led to tangible results.
✨Showcase Your Process Improvement Skills
Prepare to talk about times when you've evaluated and refined processes. Have a couple of success stories ready that highlight your ability to spot inefficiencies and implement changes that made a difference. This will show you understand the role's focus on operational workflows.
✨Engage with Customer Insights
Since customer experience is key, think about how you've gathered and analysed feedback in previous roles. Be prepared to discuss how you turned that feedback into actionable strategies. This will demonstrate your understanding of the importance of client relationships.
✨Communicate Clearly
You'll need to convey complex findings to various stakeholders, so practice explaining your past experiences in a straightforward manner. Use clear language and avoid jargon. This will help you come across as approachable and effective in your communication style.
