We are seeking a proactive and client-focused Client Account Manager to join our client s team, taking ownership of client relationships and supporting the effective recovery of unpaid service charges, ground rents and other arrears. In this role, you will act as the main point of contact for clients and third parties, providing regular updates and ensuring cases are progressed efficiently and in line with agreed service levels. You will build strong relationships with clients, property owners, Solicitors, mortgagees and other stakeholders, while ensuring all cases are handled professionally, sensitively and in accordance with relevant regulations and procedures. Key Responsibilities: * Client Communication: Respond to email and telephone queries from clients, property owners, Solicitors and mortgagees. * Caseload Management: Manage an allocated caseload, ensuring actions and deadlines are progressed efficiently. * Account Management: Calculate client instructions, prepare statements of account and update new instructions on the system. * Property Documentation: Obtain and review Land Registry documents, including titles, leases and transfers. * Dispute Resolution: Identify legally valid disputes, respond to Reply Forms and manage disputes through to resolution. * Payments
Client Account Manager employer: Mission 4 Recruitment
Join a dynamic team in Hoddesdon as a Temporary Telesales Executive, where your contributions will be valued in a supportive and collaborative work environment. With competitive hourly rates and a focus on employee growth, this role offers the chance to enhance your sales skills while working closely with experienced professionals. Enjoy the benefits of a local office setting that fosters teamwork and provides opportunities for meaningful engagement in the community.
