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- Tasks: Guide policyholders through the claims process and ensure efficient resolution.
- Company: Join a well-established building and renovation company in Stevenage.
- Benefits: Enjoy free parking, 28 days holiday, a pension scheme, and performance bonuses.
- Why this job: Be part of a supportive team that values client satisfaction and quality work.
- Qualifications: 1+ years in claims handling; construction experience is a plus.
- Other info: Christmas shutdown and a focus on maintaining positive relationships with clients.
The predicted salary is between 28800 - 43200 £ per year.
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My client, an established building and renovation company, based in Stevenage are looking for a claims handler to join their team.
In this role, you’ll be the primary point of contact for their valued policyholders, guiding them through the claims process while ensuring efficient and accurate resolution. You’ll work closely with contractors and suppliers, overseeing repairs and ensuring client satisfaction.
Ideally, you will have a background in claims handling and have a good understanding of the insurance claims process from start to finish. Experience within the construction industry would be an advantage.
Key Responsibilities:
Client and Policyholder Interaction:
- Respond to inquiries and concerns regarding claims in a timely and professional manner.
- Build rapport and maintain positive relationships with policyholders throughout the claims process.
- Explain claim procedures and coverage details in a clear and concise way.
Claims Processing:
- Process insurance claims accurately and efficiently, ensuring all deadlines are met.
- Review and verify claim forms for completeness and accuracy.
- Enter data into the claims processing system and maintain accurate records.
- Investigate and resolve any discrepancies or issues identified during the claims process.
- Communicate effectively with insurance providers, policyholders, and healthcare providers to gather necessary claim information.
Project Management and Repair Oversight:
- Oversee tradespeople on-site during repair work, ensuring adherence to deadlines and quality standards.
- Order materials from suppliers based on client selections and project specifications.
- Address any concerns or issues that arise during the repair process.
Compliance and Confidentiality:
- Maintain strict confidentiality of all sensitive client information.
- Follow established company policies and procedures for claims processing.
The successful candidate will have:
- At least 1 years’ experience within a similar role (experience within the construction industry preferable)
- Strong organisational skills and the ability to deal with a high volume of claims
- Ability to prioritise tasks, manage time effectively, and meet deadlines in a fast-paced environment.
- Detail-oriented with a strong focus on accuracy and a keen eye for problem-solving.
- Strong customer service skills with a focus on building positive relationships.
- Free Parking
- 28 Days Holiday Inc. Bank holidays
- Company Pension
- Performance Bonus
- Christmas Shutdown
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.
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Claims Processor employer: Mission 4 Recruitment
Contact Detail:
Mission 4 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Processor
✨Tip Number 1
Familiarise yourself with the insurance claims process, especially in relation to construction. Understanding the nuances of how claims are handled in this industry will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the construction and insurance sectors. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed claims or resolved issues. This will demonstrate your problem-solving skills and ability to handle high-pressure situations.
✨Tip Number 4
Showcase your customer service skills by preparing to share how you've built rapport with clients in previous roles. Highlighting your ability to maintain positive relationships will be crucial for this position.
We think you need these skills to ace Claims Processor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in claims handling and any background in the construction industry.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in claims processing. Emphasise your organisational skills, attention to detail, and customer service abilities, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples from your past experience that demonstrate your ability to manage claims effectively and build positive relationships with clients.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in this role.
How to prepare for a job interview at Mission 4 Recruitment
✨Know the Claims Process Inside Out
Make sure you have a solid understanding of the insurance claims process. Be prepared to discuss each step in detail, as this will demonstrate your expertise and confidence in handling claims.
✨Showcase Your Customer Service Skills
Since you'll be interacting with policyholders regularly, highlight your customer service experience. Share examples of how you've built rapport and resolved issues in previous roles to show you can maintain positive relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to handle discrepancies or client concerns, and think through how you would approach these situations effectively.
✨Familiarise Yourself with the Construction Industry
If you have experience in the construction industry, be ready to discuss it. If not, do some research on common practices and terminology, as this knowledge could set you apart from other candidates.
