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- Tasks: Support corporate clients with tech queries and manage office admin tasks.
- Company: Leading telecoms provider known for high service standards.
- Benefits: 20 days leave, pension, performance bonus, and personal development opportunities.
- Other info: Dynamic role with potential for career growth in a supportive environment.
- Why this job: Join a friendly team and work with the latest technology while helping clients.
- Qualifications: Customer service experience and a willingness to learn technical skills.
The predicted salary is between 25000 - 32000 £ per year.
Our client is a leading provider of business telecoms and digital solutions, known for their high standards of service and a strong reputation within the corporate sector. They are looking for an efficient and well-organized person to join their friendly, supportive team as a Client Liaison & Tech Support Executive. This role is perfect for someone who loves the latest technology. Whether you already have technical experience or just a strong willingness to learn, you will be trained to provide 1st and 2nd line support to business clients.
As a Customer Service Administrator, you will be at the heart of the team, balancing technical help with essential office administration. If you have an excellent telephone manner, great attention to detail, and want to work for a company that truly values its customers, this is the perfect opportunity for you.
Key Responsibilities- Supporting corporate clients with a variety of mobile and fixed-line enquiries via phone and email.
- Liaising with network providers to troubleshoot and resolve technical issues.
- Managing supplier relationships to obtain quotes and handle general enquiries.
- Processing new orders and contracts for mobile and fixed-line services.
- Assisting the sales team with administrative support and client coordination.
- Handling general office administration, including keeping internal databases accurate and up to date.
- Creating monthly and custom client reports using Excel.
- A background in office-based customer service, with a track record of supporting clients effectively.
- High standards of accuracy and a friendly, professional manner when handling phone calls.
- The ability to tackle tricky problems and use their initiative to find creative solutions.
- Confidence using IT systems, particularly the main Microsoft Office programs (Word, Excel, and Outlook).
- Technical experience or a strong willingness to learn, as you will be trained to provide technical support.
- 20 days annual leave + Bank holidays, rising to 25 days after completion of your first year.
- Employee Benefits portal.
- Free on-site parking.
- Company pension.
- Company performance bonus.
- Personal development opportunities.
Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience.
Administrator employer: Mission 4 Recruitment
Contact Detail:
Mission 4 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the role. Highlight your customer service experience and tech-savviness in a way that shows your enthusiasm for the position.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It helps us keep track of candidates and ensures you’re considered for the roles that match your skills.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service background and any technical skills you have, as this role is all about supporting clients and solving problems.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re excited about working with technology and how you can contribute to the team.
Show Off Your Attention to Detail: In your application, pay close attention to spelling and grammar. A well-organised and error-free application shows that you have the high standards we’re looking for in a Customer Service Administrator.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our friendly team!
How to prepare for a job interview at Mission 4 Recruitment
✨Know Your Tech
Brush up on the latest telecoms and digital solutions. Familiarise yourself with common technical issues that clients might face, as well as the products and services the company offers. This will show your enthusiasm for the role and your willingness to learn.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you effectively supported clients. Highlight your excellent telephone manner and attention to detail. Think of specific situations where you resolved issues or improved customer satisfaction.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving abilities. Practice articulating how you would approach tricky situations, especially in a tech support context. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Excel at Excel
Since you'll be creating reports using Excel, brush up on your skills. Be prepared to discuss your experience with spreadsheets, including any formulas or functions you’re familiar with. If you can, bring examples of reports you've created in the past.