Location: Hertford, SG14 Salary: £25,000 - £27,000 Working Hours: Monday Friday (9:00am 5:30pm) Job Code: HA1059 Graduate IT Support Technician Our client is an innovative software company providing technology solutions to universities and education providers. They are looking for a motivated Graduate IT Support Technician to join their growing team and begin a successful career within IT. This is a fantastic opportunity for an IT graduate or someone at the start of their technology career to gain hands-on commercial experience, develop technical skills, and learn from an experienced team within a supportive software environment. As a Graduate IT Support Technician , you will work closely with customers and internal teams, providing technical support, troubleshooting issues, and gaining exposure to a wide range of systems, software and technologies. Why join? Join a friendly, close-knit software company where your contribution will make a real impact. Gain valuable hands-on experience within a technology-driven environment. Receive ongoing training, mentoring and support to develop your IT career. Work with innovative software solutions used within the education sector. Opportunity for long-term career development and progression. Benefits: £25,000 - £27,000 salary 25 days holiday plus bank holidays Monday to Friday working hours (no weekends) Free onsite parking Company pension scheme Life insurance Key Responsibilities: As a Graduate IT Support Technician , you will: Provide technical support to customers and internal users via phone, email and remote access. Troubleshoot software, hardware and system issues. Assist with software installation, configuration and testing. Log and manage support tickets through to resolution. Escalate complex technical issues when required. Support software updates, system maintenance and testing. Build strong customer relationships by delivering excellent support. Continue developing your technical knowledge through hands-on training. The Successful Candidate Will Have: A degree in Information Technology, Computer Science or a related subject. A genuine interest in IT and a desire to develop technical skills. Strong problem-solving abilities with a logical approach. Excellent communication skills and a professional approach. Good organisation skills with strong attention to detail. The ability to work independently while being part of a supportive team. If you are looking for your first step into IT, this Graduate IT Support Technician role offers the perfect opportunity to apply your university knowledge, gain valuable industry experience and build a successful career within a growing software business. Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience. TPBN1_UKTJ
Graduate IT Support Technician employer: Mission 4 Recruitment Ltd
Join a vibrant and supportive team at this independent accountancy firm in Hoddesdon, where your work-life balance is genuinely valued. With a focus on professional growth and a fun, collaborative culture, you'll have the opportunity to develop your skills while working with a diverse client portfolio. Enjoy the benefits of a close-knit environment that prioritises both your career progression and personal well-being.
