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- Tasks: Support the Utilities team by handling customer service queries and data entry.
- Company: Join a fabulous company with a close-knit team focused on customer satisfaction.
- Benefits: Enjoy ongoing training, a relaxed work environment, competitive salary, bonuses, and a birthday day off!
- Why this job: This role offers a mix of customer service and administration in a supportive culture.
- Qualifications: Must be customer-focused, organized, and self-motivated with strong analytical skills.
- Other info: Ideal for someone who thrives in a team and enjoys building supplier relationships.
The predicted salary is between 28800 - 43200 £ per year.
My client is looking for a good Customer Administrator with excellent customer service skills to support the small close knit Utilities team within this fabulous company. This is a nice mix of customer service and administration. We are looking for a bright and enthusiastic individual with excellent analytical and attention to detail skills. This self-starter will be confident in building relationships with suppliers but must be confident in challenging when required. They should have a very strong sense of their own initiative, logic, curiosity, common sense and above all, customer service.As well as ongoing training and development there is a relaxed but professional working environment with excellent employee benefits along with a competitive salary and achievable bonuses. You even get a day off for your birthday! Principle Responsibilities Respond to Customer service queries that have been raised by account managers and resolve the queries within agreed time scales Confirm contract information with suppliers Advise suppliers of meter readings received from customers Data entry Requirements Highly customer focused Numerate Strong administrative skills Strong organisational, prioritisation and attention to detail skills Assertive, determined, and self-motivated with a curious mind Able to take on many different tasks at once A natural team player with a…
Customer Service Administrator employer: Mission 4 Recruitment Ltd
Contact Detail:
Mission 4 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles. This will demonstrate your commitment to providing excellent service.
✨Tip Number 2
Highlight your analytical skills by discussing a time when you successfully resolved a complex issue. This will showcase your problem-solving abilities and attention to detail, which are crucial for this role.
✨Tip Number 3
Prepare to discuss your experience with data entry and administration. Be ready to explain how you prioritize tasks and manage your time effectively, as these skills are essential for a Customer Service Administrator.
✨Tip Number 4
Demonstrate your ability to build relationships by preparing questions for the interview that show your interest in the team and company culture. This will help you connect with the interviewers and show that you're a team player.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasize your customer service experience in your application. Provide specific examples of how you've successfully resolved customer queries or built relationships with clients.
Showcase Administrative Abilities: Detail your administrative skills by mentioning any relevant software you are proficient in, as well as your experience with data entry and organization. This will demonstrate your capability to handle the administrative aspects of the role.
Demonstrate Attention to Detail: In your application, include examples that showcase your attention to detail. This could be through past experiences where your meticulous nature led to successful outcomes or prevented errors.
Express Enthusiasm and Initiative: Convey your enthusiasm for the role and the company. Mention your self-starter attitude and provide examples of how you've taken initiative in previous positions, especially in challenging situations.
How to prepare for a job interview at Mission 4 Recruitment Ltd
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to resolve issues efficiently and maintain a positive relationship with customers.
✨Demonstrate Your Analytical Skills
Since the role requires strong analytical abilities, be ready to discuss how you approach problem-solving. You might want to prepare a scenario where you had to analyze data or information to make a decision.
✨Emphasize Your Attention to Detail
This position values attention to detail highly. Bring up instances where your meticulous nature helped prevent errors or improved processes. This will show that you understand the importance of accuracy in administration.
✨Be Assertive and Confident
The job description mentions the need for assertiveness. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle challenging situations with suppliers or team members.
