At a Glance
- Tasks: Support corporate clients with tech queries and manage office admin tasks.
- Company: Leading telecoms provider known for high service standards.
- Benefits: 20 days annual leave, company pension, and personal development opportunities.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a friendly team and learn about the latest technology while helping clients.
- Qualifications: Customer service experience and a willingness to learn technical skills.
The predicted salary is between 28500 - 28500 £ per year.
Our client is a leading provider of business telecoms and digital solutions, known for their high standards of service and a strong reputation within the corporate sector. They are looking for an efficient and well-organized person to join their friendly, supportive team as a Client Liaison Tech Support Executive. This role is perfect for someone who loves the latest technology. Whether you already have technical experience or just a strong willingness to learn, you will be trained to provide 1st and 2nd line support to business clients. As a Customer Service Administrator, you will be at the heart of the team, balancing technical help with essential office administration. If you have an excellent telephone manner, great attention to detail, and want to work for a company that truly values its customers, this is the perfect opportunity for you.
Key Responsibilities:
- Supporting corporate clients with a variety of mobile and fixed-line enquiries via phone and email.
- Liaising with network providers to troubleshoot and resolve technical issues.
- Managing supplier relationships to obtain quotes and handle general enquiries.
- Processing new orders and contracts for mobile and fixed-line services.
- Assisting the sales team with administrative support and client coordination.
- Handling general office administration, including keeping internal databases accurate and up to date.
- Creating monthly and custom client reports using Excel.
The successful candidate will have:
- A background in office-based customer service, with a track record of supporting clients effectively.
- High standards of accuracy and a friendly, professional manner when handling phone calls.
- The ability to tackle tricky problems and use their initiative to find creative solutions.
- Confidence using IT systems, particularly the main Microsoft Office programs (Word, Excel, and Outlook).
- Technical experience or a strong willingness to learn, as you will be trained to provide technical support.
Benefits:
- 20 days annual leave + Bank holidays, rising to 25 days after completion of your first year
- Employee Benefits portal
- Free on-site parking
- Company pension
- Company performance bonus
- Personal development opportunities
Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience.
Administrator employer: Mission 4 Recruitment Ltd
Join a leading provider of business telecoms and digital solutions, where you will be part of a friendly and supportive team dedicated to high standards of service. With opportunities for personal development, a competitive benefits package including 20 days annual leave plus bank holidays, and a company performance bonus, this role as a Client Liaison Tech Support Executive offers a rewarding environment for those passionate about technology and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Tip Number 1
Network, network, network! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a new role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common interview questions. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We’re always looking for passionate individuals who want to grow with us, so make sure your application stands out by highlighting your relevant experience and skills.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background in customer service and technical support aligns with what our client is looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit. Don’t forget to mention your willingness to learn and adapt, as that’s key for this position.
Show Off Your Attention to Detail:In your application, make sure there are no typos or errors. We value accuracy, so take the time to proofread your documents. A polished application shows us you care about quality!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mission 4 Recruitment Ltd
✨Know Your Tech
Brush up on the latest telecoms and digital solutions. Familiarise yourself with common technical issues that clients might face, as well as basic troubleshooting steps. This will show your enthusiasm for the role and your willingness to learn.
✨Master the Art of Communication
Since you'll be handling client enquiries over the phone and email, practice your telephone manner. Be clear, concise, and friendly in your responses. Role-play with a friend to simulate potential scenarios you might encounter during the interview.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight your attention to detail and how you keep things organised, especially when dealing with office administration and client coordination.
✨Excel at Excel
Since creating reports using Excel is part of the job, brush up on your Excel skills. Familiarise yourself with functions like VLOOKUP, pivot tables, and data visualisation. Being able to demonstrate your proficiency can set you apart from other candidates.
