Missing People is seeking a Head of Helpline and Reconnections to lead our national helpline and reconnection services. You will oversee SafeCall and Missing People helplines, ensuring trauma-informed, high quality support seven days a week, across SMS, email, phone, chat and other channels.
You will manage a team of staff and volunteers, provide supervision and development, and drive service improvements while upholding safeguarding and inclusive practices.
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Trauma-Informed Leader, Helpline & Reconnections employer: Missing People
Missing People is an exceptional employer that fosters a supportive and caring work environment, dedicated to making a real difference in the lives of those affected by disappearance. Located in South West London, we offer flexible working arrangements, generous paid holidays, and enhanced family-friendly benefits, ensuring our team members can thrive both personally and professionally. As part of our award-winning Marketing and Communications Team, you will have the opportunity to create impactful content that resonates with our community and contributes to our vital mission.
