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- Tasks: Lead a compassionate helpline, ensuring support for those in crisis and managing daily operations.
- Company: Join Missing People, a charity dedicated to helping those affected by missing persons.
- Benefits: 28 days annual leave, pension contributions, life insurance, and employee support programmes.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in supporting vulnerable individuals and managing teams is essential.
- Other info: Dynamic role with opportunities for personal growth and making a meaningful impact.
The predicted salary is between 26800 - 37400 £ per year.
Location: South West London (Central Office is based in Mortlake 12 mins from Clapham Junction and 23 mins from Waterloo)
Salary: £33,500 pro rata (£26,800 actual)
Hours: 28 hours per week - Wednesday 10:00-18:00, Thursday 9:30-17:30, Friday 9:30-17:30, Saturday 10:00-18:00
Contract: Permanent
ABOUT US
Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat.
THE IMPACT YOU WILL HAVE
As a Senior Helpline Coordinator, you will help ensure Missing People's award winning, high quality, 7-day-a-week helpline is safe, effective and compassionate for children, young people, adults in crisis, and their families. You'll support smooth daily operations, oversee rotas, guide staff and volunteers, make safeguarding decisions, and ensure every contact is handled with care. Your leadership will help keep this vital lifeline running and continuously improving.
ABOUT YOU
- Right to work in the UK.
- Experience supporting children, young people and/or vulnerable adults by phone or digital channels in a supervisory or coordination role.
- Experience managing or supervising staff or volunteers.
- Solid safeguarding knowledge, including risk assessments and referral processes.
- Strong organisational and time management skills.
- High IT confidence, with the ability to work across multiple systems.
- Excellent written and verbal communication skills.
- Experience of coaching and training groups or individuals.
WHAT WE OFFER
Working for Missing People means living our values. It's a place where people are encouraged to let fly so you can make things happen. We know you're more than just a job title, and be human is an important value here. Missing People is an independent charity that relies on donations.
HOW TO APPLY
Please include your CV and a brief supporting statement that demonstrates how you are a good fit for this role. We look forward to receiving your application. We reserve the right to withdraw this advert early if we receive sufficient applications, so please apply promptly.
Closing date: 23:59 on 12th February 2026
Interviews: 18th February 2026
Start date: ASAP March 2026
Benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service. Company pension contribution. Life insurance (3 x salary). Employee Assistance Programme (EAP) including 24/7 support helpline. Interest-free Season Ticket Loans. Additional maternity pay and leave. Additional paternity pay. Additional sick pay. *available after probation period passed
REF-226 493
Senior Helplines Coordinator employer: Missing People
Contact Detail:
Missing People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Helplines Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research Missing People thoroughly, understand their mission, and think about how your experience aligns with their values. We want you to shine, so practice common interview questions and have some thoughtful queries ready to show your genuine interest.
✨Tip Number 3
Showcase your skills! If you’ve got experience in helpline coordination or working with vulnerable groups, make sure to highlight that in conversations. We’re looking for candidates who can demonstrate their impact, so share specific examples of your past successes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your CV and supporting statement ready and hit that apply button!
We think you need these skills to ace Senior Helplines Coordinator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how much you care about supporting vulnerable individuals and making a difference in their lives.
Tailor Your CV: Make sure your CV is tailored to the role of Senior Helplines Coordinator. Highlight your relevant experience, especially in supervising staff or volunteers, and any safeguarding knowledge you have. We love seeing how your background fits with our mission!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to really sell yourself. Use it to explain why you're the perfect fit for this role, referencing specific experiences that demonstrate your skills in communication, organisation, and leadership.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates regarding your application.
How to prepare for a job interview at Missing People
✨Know the Mission
Before your interview, take some time to really understand Missing People's mission and values. Familiarise yourself with their work and the impact they have on families and individuals. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Experience
Be ready to discuss your frontline experience in detail. Think of specific examples where you've supported vulnerable individuals or managed a team. Highlight your safeguarding knowledge and how you've made decisions in high-pressure situations. This will demonstrate your capability as a Senior Helplines Coordinator.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, the team dynamics, and how success is measured. This shows that you're not just interested in the job, but also in how you can contribute to the organisation's goals.
✨Practice Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more at ease and ensure you convey your passion for helping others during the actual interview.
