At a Glance
- Tasks: Lead trauma-informed support services and manage a dedicated team to help those affected by missing persons.
- Company: Join Missing People, a national charity making a real difference in the lives of families.
- Benefits: Enjoy a competitive salary, generous holidays, and flexible working options.
- Other info: Be part of a caring organisation that values lived experience and promotes inclusivity.
- Why this job: Make a meaningful impact while supporting vulnerable individuals and families in crisis.
- Qualifications: Experience in trauma-informed support and strong team management skills required.
The predicted salary is between 50000 - 50000 £ per year.
Salary: £50,000 per annum. 35 hrs per week.
Location: Hybrid - Our offices are based in London, and there is a high degree of flexibility. Permanent.
About Missing People
Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change.
The impact you will have
As the Head of Support Services you will lead Missing People's 121 trauma support and peer support services, ensuring these are high quality, safe, accessible and inclusive, and responsive to needs. You will lead a team of staff and volunteers, ensuring they are well trained and supported. You will promote best practice around involving people with lived experience in the design and delivery of services and a strong approach to evidencing outcomes.
About You
- Significant experience of leading services providing high quality, trauma-informed emotional and practical support;
- Strong team management experience with proven ability to develop staff and volunteers;
- Demonstrable experience of safeguarding children and adults at risk of harm;
- Experience of setting aims and outcome objectives / key performance indicators for services and reporting against them to key stakeholders;
- Proven ability to reach vulnerable and underserved groups to develop services which meet their needs;
- Comfortable and skilled at supporting people experiencing trauma and ambiguous loss;
- Advocacy skills and the ability to develop others in how to advocate with other agencies in support of service users;
- An understanding of the emotional impact on families of having a missing loved one;
- Knowledge of the particular risks faced by missing and exploited children and young people;
- Right to work in the UK.
What you will get in return
Missing People is a friendly and supportive place to work - it's a welcoming, caring organisation which really makes a difference to people affected by the issue of missing throughout the UK. We offer generous paid holidays, a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles.
Head of Trauma-Informed Support Services in London employer: Missing People
Missing People is an exceptional employer, offering a supportive and inclusive work environment where every team member plays a vital role in making a difference to those affected by missing persons. With a strong emphasis on employee growth, generous paid holidays, and flexible working arrangements, we empower our staff and volunteers to thrive while delivering high-quality trauma-informed support services. Join us in our mission to provide hope and help to families in need, all from our welcoming London office with the flexibility of hybrid working.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Trauma-Informed Support Services in London
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those involved with trauma-informed support. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have a lead on your dream job!
✨Tip Number 2
Showcase your passion! When you get the chance to chat with potential employers, make sure to express why you care about the mission of Missing People. Share personal stories or experiences that connect you to the cause – it’ll make you stand out from the crowd.
✨Tip Number 3
Prepare for the interview like it’s the final exam! Research Missing People thoroughly, understand their services, and think about how your experience aligns with their needs. Be ready to discuss how you can lead their trauma support services effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Missing People. Don’t miss out on this opportunity!
We think you need these skills to ace Head of Trauma-Informed Support Services in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in trauma-informed support services. We want to see how your skills align with our mission at Missing People, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As the Head of Support Services, you'll be leading a team. Use your application to demonstrate your team management experience and how you've developed staff and volunteers in the past. We love to see examples of how you've fostered a supportive environment!
Highlight Your Advocacy Experience:We’re looking for someone who can advocate effectively for vulnerable groups. Share specific instances where you’ve successfully supported individuals or communities, especially those facing trauma or loss. This will show us your commitment to making a difference!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this impactful role. We can’t wait to hear from you!
How to prepare for a job interview at Missing People
✨Know the Mission Inside Out
Before your interview, dive deep into Missing People's mission and values. Understand their approach to trauma-informed support and how they engage with those affected by missing persons. This will not only show your genuine interest but also help you align your answers with their core objectives.
✨Showcase Your Leadership Skills
As a potential Head of Support Services, it's crucial to demonstrate your team management experience. Prepare specific examples of how you've developed staff and volunteers in previous roles. Highlight any successful initiatives you've led that improved service delivery or team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle sensitive situations, especially regarding trauma and safeguarding. Think of real-life scenarios where you've had to advocate for vulnerable individuals or implement best practices in support services. Be ready to discuss the outcomes and what you learned.
✨Emphasise Inclusivity and Accessibility
Missing People values inclusivity, so be prepared to discuss how you've reached underserved groups in your past roles. Share strategies you've used to ensure services are accessible and responsive to diverse needs, and how you plan to continue this work in the new role.
