Female* Mental Health Crisis Worker - North team in Bristol

As our Mental Health Crisis Worker, you will be part of the Crisis Service working with and supporting men and women. This involves working with and alongside organisations within the Bristol Mental Health Partnership. This is a hub and bespoke service with a 24-hour hub (providing a full crisis service across the city). You will therefore be required to work on a rota system including regular evenings and weekend working and must be able to drive and have access to an appropriate vehicle. You will be based at Southmead Hospital (North Crisis team).

Main duties of the job:

• The role is focused on providing a range of interventions to assist with daily health, social care and wellbeing needs to reduce the crisis, build resilience and improve wellbeing.
• You will be employed by Missing Link and seconded into our Bristol Mental Health Partnership and will therefore be operationally managed by AWP.

Key duties and responsibilities of our Mental Health Crisis Worker:

• Build trusting and collaborative relationships with the service user.
• Work closely with carers, families and children and other services directly involved with service users, carers if appropriate.
• Carry out role adhering to Mental Health Bristol Partnerships policies, procedures, values, code of conduct and current legislation using a Recovery oriented, psychologically informed, equalities-based approach.
• Co-produce, update, implement and review a crisis plan, relapse prevention and other self-management tools.
• Implement the recovery plan and inform any review, working jointly with the Assessment and Recovery Team Recovery Navigator/Care Co-ordinator, in partnership with service users in line with best practice.
• Coordinate support, refer and liaise effectively with all professionals, agencies and other parties involved in service users support in order to deliver the crisis support package.
• Enable delivery of the crisis and recovery plans and to enable service users to make informed decisions about their mental wellbeing, maximising their independence and providing advocacy role where appropriate.
• Provide specialist support to women using the service and advice and guidance to other team members regarding women's mental health issues.
• Promote and facilitate service user involvement and inclusion within Mental Health Bristol and the community in line with Mental Health Bristol Partnership objectives.
• Manage caseload, documentation and time effectively, ensuring up to date, clear and accurate record keeping in line with MHB policies, making best use of supervision, training and staff development.
• Collaborate with other team members to maximise service performance, meet targets and Service Level Agreements and promote effective communication and teamwork.
• Maintain hope and optimism for the individual with high expectations for recovery.
• Use lived experience (if appropriate) to positively support the individual's recovery.

This is not an exhaustive list of your duties and outlines the general ways in which it is expected you will meet the overall requirements of this post.

What we are looking for in our ideal Mental Health Crisis Worker:

• Experience working with people with mental health needs, or people with complex and multiple needs (for example, homelessness, alcohol/drug dependency, long term conditions, domestic abuse and sexual violence).
• Experience of support planning and managing risk assessments.
• The ability to maintain hope and optimism for the individual with high expectations for recovery.
• Manage caseload, documentation and time effectively, ensuring up to date and clear record keeping in line with policies and procedures.
• A current, full driving licence and access to an appropriate vehicle is essential.

Person Specification:

Qualifications:

• Numeracy and literacy to Supervisor/Manager level.
• The ability to create Word and Excel documents for letters, reports, spreadsheets, graphs.
• A recognised qualification in a relevant field (for example DipSW, RMN, CPN).
• Psychologically informed practice.
• A current, full driving licence and access to an appropriate vehicle is essential.

Experience:

• Significant experience working with people with mental health needs, or people with complex needs.
• Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions).
• Proven experience of carrying out needs and/or risk assessments and the support planning process.
• Experience of working with a number of individuals with competing needs and priorities.
• Proven experience of working with victims of domestic abuse and sexual violence.
• Proven experience of mental health issues and/or services, either as a user, carer or supporter.
• Experience of delivering women only services.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.