Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Service Response team to tackle tech issues and deliver top-notch customer service.
- Company: Mishcon de Reya is a leading international professional services firm with a focus on law.
- Benefits: Enjoy flexible working arrangements and a supportive, diverse workplace culture.
- Why this job: Be part of an innovative tech team and make a real impact in a growing company.
- Qualifications: Tech-savvy individuals with knowledge of Microsoft Suite and a passion for customer service are ideal.
- Other info: This role offers a 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Mishcon has experienced significant growth recently, and our success continues. Our Technology team is expanding and involved in innovative initiatives. Technology is a core part of our strategy, reflected in our investments and discussions at the senior level.
Duties and Responsibilities
- The successful candidate will join the 1st line Service Response team, working closely with the Service Delivery team to provide excellent customer service and resolve technical issues.
- The role involves a 35-hour week on a shift rota, requiring flexibility.
- Act as the first contact for all queries to the Service Desk.
- Prioritize and respond to calls, emails, and requests promptly.
- Log tickets, track actions, and resolve issues following incident management procedures.
- Escalate incidents as needed and collaborate with the wider Technology team.
- Build relationships with stakeholders and share knowledge within the team.
- Represent the Tech team as an ambassador to the business.
Skills/Experience
- Ability to prioritize issues based on business needs.
- Translate technical issues into non-technical language.
- Strong knowledge of Microsoft Suite, Windows 10, Active Directory, DNS, DHCP, Networking, Exchange Online, Office 365, and other listed technologies.
- Qualifications such as MCP and/or CompTIA A+ preferred.
Personal Qualities
- Passion for technology and customer service.
- Proactive, independent, and team-oriented.
- Ambitious, respectful, solutions-driven, and detail-oriented.
- Resilient, adaptable, and professional in communication.
Please note that this role may include additional responsibilities as assigned by your line manager.
About The Mishcon de Reya Group
The Group is an international professional services business with a focus on law, employing over 1400 people. It includes Mishcon de Reya LLP and several consultancy businesses, serving an international client base with complex, cross-border work. We are committed to diversity and inclusion and support flexible working arrangements.
Service Response Analyst – 12 month FTC employer: Mishcon de Reya
Contact Detail:
Mishcon de Reya Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Response Analyst – 12 month FTC
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Microsoft Suite, Active Directory, and Office 365. Being able to discuss these tools confidently during your interview will show that you're prepared and knowledgeable.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved technical issues in the past. This will help you illustrate your ability to prioritise and respond to queries effectively.
✨Tip Number 3
Research Mishcon de Reya and their recent growth initiatives. Understanding their business strategy and how the Technology team fits into it will allow you to tailor your responses and show genuine interest in the company.
✨Tip Number 4
Prepare to discuss your adaptability and resilience in a fast-paced environment. The role requires flexibility, so sharing experiences where you've successfully navigated change or handled multiple priorities will be beneficial.
We think you need these skills to ace Service Response Analyst – 12 month FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Service Response Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or technical support roles. Mention specific technologies you are familiar with, such as Microsoft Suite, Windows 10, and Office 365, as these are crucial for the role.
Showcase Soft Skills: The role requires strong communication and interpersonal skills. Use examples in your application that demonstrate your ability to work well in a team, handle customer queries effectively, and adapt to changing situations.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for technology and customer service. Make sure to convey your proactive attitude and willingness to learn, which are key personal qualities for this position.
How to prepare for a job interview at Mishcon de Reya
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Response Analyst. Familiarise yourself with the key technologies mentioned in the job description, such as Microsoft Suite and Active Directory, so you can discuss them confidently during the interview.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, be prepared to share examples from your past experiences where you successfully resolved customer issues or improved service delivery. Highlight your passion for technology and how it enhances customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to prioritise issues and translate technical jargon into layman's terms.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing projects, or how success is measured in the Service Response team. This demonstrates your enthusiasm and proactive nature.
