At a Glance
- Tasks: Design and improve technology service models for a global firm.
- Company: Join a leading professional services firm driving tech innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on automation and operational excellence.
- Why this job: Be at the forefront of tech transformation and make a real impact.
- Qualifications: Experience in IT service architecture and strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
Our Technology team continues to go from strength to strength, playing a vital role in firm-wide innovation, operational excellence, and business strategy. Far from being a traditional support function, Technology is central to the firm's growth agenda and is backed by strong leadership engagement and sustained investment across platforms, infrastructure, cyber security, data, AI, and digital transformation initiatives. The Technology organisation supports a global user base across multiple international locations including the UK, UAE, Singapore, and Hong Kong, delivering business-critical services within a highly demanding professional services environment.
The estate is substantial and complex, comprising over 350+ services operating across a predominantly cloud-first Microsoft ecosystem, including Azure, Microsoft 365, enterprise platforms, collaboration technologies, identity services, and business-critical legal applications. As the firm continues to modernise its technology landscape, there is significant focus on improving service maturity, operational governance, automation, and platform reliability. This includes investment in cloud transformation, modern workplace technologies, service management capabilities, AI-enabled operational tooling, and the ongoing evolution of enterprise architecture and engineering practices.
The Service Management function plays a critical role within this environment, ensuring that technology services are designed, transitioned, operated, and continuously improved in a structured, scalable, and supportable way. The Service Management Architect will therefore operate at the heart of the firm's technology transformation agenda, helping shape how services are delivered and managed across the organisation.
Mishcon's Technology function is undergoing significant transformation, with increasing focus on platform maturity, operational excellence, automation, and scalable service delivery across a growing global technology landscape. Supporting business-critical services across the UK, UAE, Singapore, and Hong Kong, the Technology organisation operates within a complex, highly integrated environment spanning cloud, SaaS, on-premise, and modern workplace technologies.
As the firm continues to modernise and scale its technology capabilities, there is an increasing need for well-defined, supportable, and operationally mature technology services. The Service Management Architect will play a key role in shaping how technology services are designed, transitioned, governed, and operated across the organisation. This role offers the opportunity to work at the centre of large-scale technology and operational transformation initiatives, helping define the standards, frameworks, and service models that underpin the firm's global technology operations.
Key Areas of Focus- Designing scalable and supportable service models for new and evolving technology platforms
- Improving operational readiness, governance, and service transition processes
- Supporting the evolution of the service catalogue, CMDB, and ITSM capabilities
- Driving greater standardisation, automation, and consistency across technology services
- Ensuring services are designed with resilience, security, supportability, and user experience in mind
- Design end-to-end service architectures for new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational effectiveness.
- Translate business and technical requirements into clear service models, defining support models, SLAs, KPIs, and operational processes.
- Collaborate with Solution Architects, Product Owners, Platform Owners, Service Managers, and Engineering teams to ensure services are designed with full lifecycle supportability.
- Drive the standardisation of service design documentation and templates across the organisation.
- Ensure all new or changed services are fully assessed for operational readiness before transition into production.
- Conduct gap analyses between proposed services and existing capabilities, recommending improvements or innovations where needed.
- Participate in governance forums, change advisory boards, and design reviews as the service architecture authority.
- Contribute to the continuous improvement of service design and management frameworks (e.g., ITIL, TOGAF).
- Support the development and evolution of the service catalogue and CMDB architecture.
In this role, you will work closely with Architecture, Engineering, Service Management, and Platform teams to ensure technology services are aligned to business outcomes and operational best practices. Over time, there is also an ambition to further modernise service operations through increased automation, improved operational insight, and AI-driven service management capabilities.
Essential Qualifications- Proven experience in IT service architecture, service design, or ITSM roles in complex enterprise environments.
- Proven experience with Service Transition.
- Deep understanding and experience of ITIL v4 principles and their practical application in service design and operations.
- Strong understanding of enterprise architecture frameworks such as TOGAF.
- Demonstrated experience designing services in cloud, hybrid, and on-premises environments.
- Ability to define clear, actionable service models including roles, processes, metrics, and governance structures.
- Exceptional communication and stakeholder management skills.
- Proficient in creating high-quality documentation and service design artefacts.
- ITIL v4 certification and/or TOGAF certification.
- Experience with tools such as Freshworks, BMC Helix, or other ITSM platforms.
- Familiarity with Agile, DevOps, and CI/CD principles.
- Relevant professional certifications in ITSM or Architecture frameworks.
Working Environment Hybrid.
Service Management Architect in City of Westminster employer: Mishcon de Reya
Mishcon de Reya is an exceptional employer, offering a dynamic work environment where technology is at the forefront of innovation and operational excellence. With a strong commitment to employee growth, the firm provides ample opportunities for professional development within a collaborative culture that values creativity and strategic thinking. Located in a vibrant international setting, employees benefit from a hybrid working model that promotes work-life balance while engaging in transformative projects across a complex global technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Architect in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in service management. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your experience in IT service architecture and design. Include case studies or examples of how you've improved service delivery in past roles. This will make you stand out when you apply through our website.
✨Tip Number 3
Prepare for interviews by brushing up on your ITIL v4 and TOGAF knowledge. Be ready to discuss how you've applied these principles in real-world scenarios. Practice common interview questions related to service management to boost your confidence.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to show your genuine interest in the role and the company.
We think you need these skills to ace Service Management Architect in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in IT service architecture and service design. We want to see how your skills align with our focus on operational excellence and technology transformation.
Showcase Your Experience:When detailing your past roles, emphasise your experience with ITIL v4 principles and any relevant frameworks like TOGAF. We’re keen on seeing how you’ve applied these in complex environments, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities of the Service Management Architect role. We appreciate clarity!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our Technology team!
How to prepare for a job interview at Mishcon de Reya
✨Know Your Service Management Inside Out
Make sure you brush up on ITIL v4 principles and how they apply to service design and operations. Be ready to discuss your experience with service transition and how you've implemented these frameworks in past roles.
✨Showcase Your Technical Savvy
Familiarise yourself with the technologies mentioned in the job description, especially cloud platforms like Azure and Microsoft 365. Be prepared to talk about your experience designing services in cloud, hybrid, and on-premises environments.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve real-world problems related to service architecture. Think of examples where you've improved operational readiness or standardised service design documentation, and be ready to share those stories.
✨Communicate Clearly and Confidently
Your communication skills are crucial for this role. Practice articulating complex ideas simply and clearly, especially when discussing service models, SLAs, and KPIs. Remember, it's not just about what you say, but how you say it!
