At a Glance
- Tasks: Manage relationships with tech suppliers and optimise service delivery for maximum value.
- Company: Join a leading international professional services firm with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with a commitment to diversity and inclusion.
- Why this job: Be at the forefront of technology transformation and make a real impact in a dynamic environment.
- Qualifications: 5+ years in supplier management or tech operations, strong commercial acumen required.
The predicted salary is between 63000 - 77000 £ per year.
The Department
Our Technology team continues to go from strength to strength, playing a vital role in firm‑wide innovation, operational excellence, and business strategy.
Far from being a traditional support function, Technology is central to the firm’s growth agenda and is backed by strong leadership engagement and sustained investment across platforms, infrastructure, cyber security, data, AI, and digital transformation initiatives.
The Technology organisation supports a global user base across multiple international locations including the UK, UAE, Singapore, and Hong Kong, delivering business‑critical services within a highly demanding professional services environment.
The estate is substantial and complex, comprising over 350+ services operating across a predominantly cloud‑first Microsoft ecosystem, including Azure, Microsoft 365, enterprise platforms, collaboration technologies, identity services, AI‑enabled capabilities, and business‑critical legal applications.
Technology services are delivered through a globally integrated operating model, supported by a broad ecosystem of strategic suppliers, managed service providers, cloud vendors, Saa S platforms, and specialist technology partners.
These relationships are critical to ensuring stability, security, scalability, and continuous evolution of the firm’s technology landscape.
As the firm continues to modernise its technology environment, there is significant focus on improving operational maturity, governance, automation, commercial optimisation, and supplier accountability.
This includes increased investment in cloud transformation, AI‑enabled technologies, modern workplace services, cyber security, and data platforms, alongside growing emphasis on responsible AI adoption, commercial transparency, and effective management of consumption‑based technology services.
The Supplier Relationship Manager will play an important role in helping the firm maximise value from its technology investments, ensuring strategic suppliers are aligned to business priorities, operational expectations, commercial objectives, and the firm’s evolving technology strategy.
The Role
We are seeking an experienced and strategic Supplier Relationship Manager to oversee and optimise relationships with third‑party Tech and AI service providers.
As a key member of the technology function, you will be responsible for developing and executing a supplier relationship strategy, ensuring that all third‑party engagements align with business objectives, service level agreements (SLAs), compliance standards, and the firm’s AI governance and commercial objectives.
Your role will be pivotal in managing the commercial, operational, and consumption‑based financial aspects of our technology supplier ecosystem, ensuring that our partners deliver maximum value while mitigating risks.
This includes ensuring commercial transparency, effective supplier governance, and appropriate oversight of contractual commitments associated with cloud, Saa S and AI‑enabled services and technologies.
The successful candidate will play a key role in ensuring the firm achieves sustainable value from its investment in AI and cloud technologies through effective supplier management, commercial oversight, and strategic partnership development.
Duties And Responsibilities
- Supplier Strategy & Governance
- Develop and implement a supplier relationship management strategy aligned to the firm’s technology and architecture roadmap.
- Ensure suppliers support delivery of strategic objectives, product roadmaps, innovation priorities, and operational outcomes.
- Work closely with Product Owners to ensure supplier capabilities are aligned to product and service requirements.
- Establish and lead strategic supplier governance forums, including executive and quarterly business reviews, ensuring clear accountability, action tracking and value realisation.
- Commercial & Contract Management
- Lead commercial negotiations and manage supplier contracts, renewals, and ongoing commercial performance, maintaining financial oversight and identifying opportunities for optimisation.
- Partner closely with Procurement to ensure consistent commercial approaches, governance, and value realisation across supplier engagements.
- Ensure value for money, commercial transparency, and strong cost control across including effective oversight of AI, cost forecasting, and supplier spend optimisation.
- Lead supplier and contract rationalisation initiatives, working with Product Owners, Architecture, Procurement, Finance and Technology teams to consolidate suppliers, remove duplication and optimise the firm’s supplier landscape.
- Supplier Performance & Operational Integration
- Define and manage KPIs and SLAs to ensure supplier performance meets agreed expectations.
- Work with Product Owners and Technology teams to ensure suppliers are effectively integrated into products, services, and the firm’s technology landscape.
- Ensure suppliers support service stability, product delivery, and continuous improvement of user and client outcomes.
- Risk, Compliance & Responsible AI Enablement
- Identify, assess and manage risks associated with third‑party suppliers, including data security, regulatory compliance, and operational resilience.
- Ensure appropriate governance is applied to AI‑enabled services, including transparency of underlying models, oversight of usage, and alignment with firm‑wide AI risk frameworks.
- Work alongside Risk, Legal and Procurement teams to ensure supplier onboarding and management reflects a "well‑governed by design" approach.
- Support proportionate and practical application of controls, without duplicating second‑line risk ownership.
- Stakeholder Engagement & Supplier Management
- Act as the primary interface between suppliers and internal stakeholders across Technology, Product, Procurement and the wider business.
- Ensure alignment of priorities across Product Owners, Procurement, and Technology teams when onboarding or managing suppliers.
- Partner with procurement to support onboarding activities for new and renewing supplier engagements.
- Issue Resolution & Continuous Improvement
- Lead resolution of supplier‑related issues in a timely and proportionate manner, protecting the firm’s commercial and operational interests.
- Drive continuous improvement in supplier performance, service quality, cost efficiency, and innovation.
- Identify and deliver opportunities to evolve supplier models, improving supplier performance, service quality, commercial value and efficiency, and strategic alignment.
Skills/Experience
- Experience: 5+ years in supplier management or Tech operations, preferably within a professional services environment having proven experience within a complex environment.
- Commercial Acumen: Strong understanding and experience of contract negotiation, pricing models, and financial management.
- AI & Emerging
Technology: Experience working with and managing suppliers providing AI‑enabled services, including negotiating AI contracts, associated governance, risk considerations, and future compliance with the upcoming AI act and understanding of AI service models.
- Technology Outsourcing Experience: Proven experience working with technology outsourcing partners and managed services.
- Stakeholder Management: Excellent communication and influencing skills with the ability to engage with senior stakeholders, suppliers, and cross‑functional teams.
- Risk & Compliance Awareness: Strong understanding of Tech compliance, risk management, and regulatory requirements (including data residency).
- Analytical Thinking: Ability to assess supplier performance data, identify trends, and make data‑driven decisions.
- Problem‑Solving: Proactive approach to resolving supplier issues and optimising service delivery.
Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role.
You may be required by your line manager to take on additional responsibilities when requested.
About Mishcon de Reya Group
The Mishcon de Reya Group is an independent, international professional services business with law at its heart, employing over 1400 people with over 650 lawyers.
It includes the law firm Mishcon de Reya LLP and a collection of leading consultancy businesses that complement the firm’s legal services.
Mishcon de Reya LLP is based in London, Oxford, Cambridge, Singapore, Hong Kong and UAE.
The firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply.
The work the firm undertakes is cross‑border, multi‑jurisdictional and complex, centred around three increasingly entwined and connected sectors: the Innovation Economy, Private Wealth and Capital, and Real Estate.
The firm is known as a disputes powerhouse with a formidable capacity firmwide for dispute resolution.
The Mishcon de Reya Group includes consultancy businesses MDR Discover , MDR Mayfair (in London, Singapore and Dubai), MDR ONE , and MDRi (in Hong Kong).
The Group also includes MDR Lab , which invests in the most promising early stage legaltech companies as well as the Mishcon Academy, its in‑house place of learning and platform for thought leadership.
In 2024, the Group announced its first strategic acquisition in the alternative legal services market, flexible legal resourcing business Flex Legal.
It also acquired a majority stake in Somos, a global group actions management business.
We strive to create a fully diverse and inclusive workplace where all our people are empowered to fulfil their potential.
We are proud of our agile working culture and are always happy to talk flexible working.
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Technology Supplier Relationship Manager employer: Mishcon de Reya LLP
Mishcon de Reya LLP is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. Employees benefit from comprehensive professional development opportunities and a supportive environment that encourages growth and career advancement. Located in a vibrant area, the firm offers a unique blend of work-life balance and access to a network of industry leaders, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Supplier Relationship Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Technology Supplier Relationship Manager at Mishcon de Reya LLP!
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Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Mishcon de Reya LLP who’s on the lookout for their next Technology Supplier Relationship Manager star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Technology Supplier Relationship Manager role at Mishcon de Reya LLP!
We think you need these skills to ace Technology Supplier Relationship Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Mishcon de Reya LLP. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Mishcon de Reya LLP
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Mishcon de Reya LLP. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
