Mis-Sold Expert is looking for an experienced Complaint Handler to investigate and resolve customer complaints fairly, thoroughly and in line with FCA requirements. This hands‑on role requires ownership from receipt to final resolution, with detailed investigations and clear Final Response Letters.
You’ll manage your own caseload in a highly regulated environment, drafting well‑reasoned Final Response Letters and meeting FCA/DISP timescales while collaborating with Compliance, QA and operations.
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Regulated Complaints Investigator & Final Response Lead in Manchester employer: Mis-sold Expert
At Mis-sold Expert, we pride ourselves on being an exceptional employer in the heart of Manchester, offering a vibrant and modern office environment that fosters collaboration and innovation. Our commitment to employee growth is evident through our rapid scaling and the real opportunities for progression within our dynamic team, making a meaningful impact in the mis-sold car finance industry. Join us to be part of a forward-thinking company that values talent and rewards hard work with competitive salaries and a supportive culture.
