Mis-Sold Expert in Manchester city centre is seeking a Customer Service Team Lead to drive performance and develop a small team of 6–8 Agents.
You will coach, monitor KPIs, and use AI-powered tools to improve customer outcomes while ensuring FCA guidelines and CRM standards are followed.
This is a hands-on leadership role in a fast-paced environment with competitive salary and room to grow.
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Customer Service Team Lead — Drive Performance & Coaching in Manchester employer: Mis-sold Expert
At Mis-sold Expert, we pride ourselves on being an exceptional employer in the heart of Manchester, offering a vibrant and modern office environment that fosters collaboration and innovation. Our commitment to employee growth is evident through our rapid scaling and the real opportunities for progression within our dynamic team, making a meaningful impact in the mis-sold car finance industry. Join us to be part of a forward-thinking company that values talent and rewards hard work with competitive salaries and a supportive culture.
