At a Glance
- Tasks: Manage motor claims from start to finish, ensuring top-notch customer service.
- Company: Join a leading insurance company with over 30 years of experience.
- Benefits: Enjoy private health insurance, 31 holidays, and birthday off!
- Other info: Work in a supportive environment with opportunities for professional development.
- Why this job: Be part of a dynamic team that values your contributions and offers growth.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Contract: Full Time, Permanent (Subject to successful Probation)
Hours of work: 35hrs per week. Monday - Friday 9:00am - 5:00pm (Additionally, all employees will be required to occasionally fulfil a Saturday shift 9:00am - 12:00pm on a rota basis - Paid at time and a half.)
Based in Motorists Insurance Services Ltd. Beechwood House, 37a Comber Rd, Dundonald, BT16 2AA.
The Claims Handler is responsible for managing motor and related claims from first notification through to progression, ensuring an efficient, accurate and customer-focused service at all times. The role requires proactive management of claims, clear communication with all stakeholders, and adherence to internal procedures and regulatory standards.
Key responsibilities include:
- Take full and accurate details of new claims at first notification, ensuring all required information is captured in line with company procedures.
- Handle inbound calls relating to vehicle breakdowns, incidents, and first notification of loss (FNOL).
- Confirm policy cover and eligibility at the outset of each claim, identifying any issues and advising the customer clearly on next steps.
- Take ownership of claims from initial notification through early-stage progression, ensuring all required actions are completed in a timely manner.
- Appoint and coordinate repairers, recovery agents, and legal representatives in line with company processes.
- Act as the primary point of contact for customers, brokers, insurers, and third parties throughout the claim.
- Provide clear, professional updates and manage customer expectations effectively.
- Process and communicate claim details accurately to brokers, insurers, policyholders, and relevant third parties.
- Maintain complete, accurate, and audit-ready records across all systems.
- Monitor claim progress and proactively follow up on outstanding actions to ensure efficient progression.
- Ensure all work is carried out in line with internal procedures, regulatory requirements, and service standards.
Requirements:
- A minimum of 1 years’ customer service experience.
- Computer Literate.
- Excellent communication skills both verbal and written.
- A Full, clean UK driving license.
- Experience in claims handling, insurance, or a similar customer-focused role.
- Ability to manage multiple claims and prioritise workload effectively.
What we offer / Benefits:
- Private Health Insurance (not a contractual benefit and reviewed annually) after successful probation.
- 31 Holidays (including bank holidays) per annum as standard, raising to 36 (including bank holidays).
- Up to 4 'leave early' days per year (Subject to operational requirements).
- Have your Birthday off! (Subject to operational requirements and if it falls on a normal working day).
- Opportunity to earn monthly bonuses (not sales or target driven).
- Complimentary car breakdown cover.
- Staff engagement - paid events and activities throughout the year.
- Opportunity to study for professional qualifications.
- Location on outskirts of Belfast, café’s and shops nearby.
- People focused environment, ensuring staff feel valued and motivated.
Please send your CV to Colin@misgroup.online please include any queries and specific requirements. Please ensure your CV shows that you meet the essential criteria and availability / flexibility. Salary is competitive and will reflect your experience and what you bring to the role.
Claims Handler in Dundonald employer: MIS Group
Motorists Insurance Services Ltd. is an exceptional employer, offering a supportive and engaging work environment where employees are valued and encouraged to grow. With over 30 years of experience, we provide comprehensive benefits including private health insurance, generous holiday allowances, and opportunities for professional development, all while being conveniently located on the outskirts of Belfast with local amenities nearby. Join our team of enthusiastic claims handlers and be part of a company that prioritises customer service excellence and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Dundonald
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Motorists Insurance Services Ltd. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to claims handling and customer service. Think about your past experiences and how they relate to the role. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, as a Claims Handler, you'll be the primary point of contact for customers, so demonstrating strong communication is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Claims Handler in Dundonald
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your verbal and written skills in your application. Use clear and professional language to demonstrate your ability to manage customer expectations effectively.
Be Detail-Oriented:Pay attention to detail when filling out your application. Ensure all required information is included and presented clearly. This reflects the accuracy we expect in managing claims and will set you apart from other candidates.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our exciting team!
How to prepare for a job interview at MIS Group
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling processes and terminology. Familiarise yourself with common scenarios in motor insurance claims, as this will help you demonstrate your expertise and confidence during the discussion.
✨Show Off Your Customer Service Skills
Since the role requires excellent communication and customer service skills, prepare examples from your past experiences where you successfully managed customer interactions. Think about how you resolved issues or provided support, and be ready to share these stories.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Practice responding to hypothetical situations related to claims handling, such as dealing with difficult customers or managing multiple claims simultaneously. This will showcase your critical thinking and prioritisation skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
