Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead projects to enhance the customer journey for policyholders.
- Company: Join a leading pensions specialist making a real difference.
- Benefits: Competitive salary, dynamic work environment, and growth opportunities.
- Why this job: Directly impact customer experiences and drive meaningful improvements.
- Qualifications: 3-5 years in customer journey mapping and project management.
- Other info: Fast-paced role with collaboration across teams in London.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Miryco Consultants is working with a leading pensions specialist to add a Project Manager to their TPA function. You will immediately be involved in projects that directly impact the policyholder experience. This person will sit across the Third Party Administrator\’s and be responsible for implementing processes and frameworks around the customer journey. They will also liaise with the business to come up with actionable solutions for continuous improvement.
Responsibilities
- Lead and implement process frameworks around the customer journey within the TPA function.
- Collaborate with the business to identify and deliver actionable improvements to the policyholder experience.
- Coordinate across Third Party Administrators and internal teams to ensure projects are delivered on time and with measurable impact.
Qualifications
- Experience: 3-5 years\’ experience mapping and improving the customer journey.
- Attributes: Creative and adaptable; able to pick up new concepts quickly.
- Experience: In a fast-paced environment and managing multiple projects.
Location
London
#J-18808-Ljbffr
Project Management - Customer Journey Improvements - Leading Pensions Specialist employer: Miryco Consultants Ltd
Contact Detail:
Miryco Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Management - Customer Journey Improvements - Leading Pensions Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the pensions industry, especially those working in project management. A casual chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, be ready to discuss specific projects where you've improved customer journeys. Use real examples to demonstrate your impact.
✨Tip Number 3
Stay adaptable! The pensions sector is always evolving, so being open to learning new tools and methods will make you stand out. Highlight your ability to pick up new concepts quickly in conversations.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, it’s a great way to show your interest in joining our team directly.
We think you need these skills to ace Project Management - Customer Journey Improvements - Leading Pensions Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role! Highlight your experience in project management and customer journey improvements. We want to see how your skills align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving the policyholder experience and how your past experiences make you the perfect fit for this role.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use metrics and examples to demonstrate how you’ve successfully improved customer journeys in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Miryco Consultants Ltd
✨Know the Customer Journey Inside Out
Make sure you understand the customer journey in the pensions sector. Research common pain points and think about how you can improve them. This will show that you're not just familiar with the role but also passionate about enhancing the policyholder experience.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully managed multiple projects. Highlight your ability to coordinate across teams and deliver results on time. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready to Collaborate
Since this role involves liaising with various teams, be prepared to discuss how you approach collaboration. Think of specific instances where you’ve worked with others to implement process improvements and how you navigated any challenges.
✨Demonstrate Adaptability and Creativity
In a fast-paced environment, being adaptable is key. Share examples of how you've quickly picked up new concepts or adapted to changes in project scope. Show your creative side by discussing innovative solutions you've proposed in previous roles.
