At a Glance
- Tasks: Lead and develop mortgage operations, ensuring efficient application processes and exceptional service.
- Company: Fast-growing, innovative lender focused on technology and customer experience.
- Benefits: Competitive salary, annual bonus, hybrid working, 30 days leave, and private healthcare.
- Other info: Join a dynamic team and influence operational excellence in a thriving environment.
- Why this job: Make a real impact in a growing business while shaping the future of mortgage lending.
- Qualifications: Extensive mortgage operations experience and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
Lending Operations Manager Glasgow | Hybrid (3 days in the office ) Are you an experienced operations leader within the mortgage sector looking to make a real impact?
We're partnering with a fast-growing, innovative lender seeking a Lending Operations Manag er to lead and develop its mortgage operations function during an exciting period of expansio n.
This is a fantastic opportunity to join a business that's investing heavily in technology, operational excellence, and customer experience.
You'll play a pivotal role in shaping how mortgage applications move through the lending journey, driving efficiencies, leading high-performing teams, and delivering outstanding service to brokers and customers ali ke.
What you'll be d oing As Lending Operations Manager, you'll oversee the operational delivery of the mortgage application journey, ensuring cases progress efficiently while maintaining exceptional quality and regulatory standa rds.
Your responsibilities will inc lude: Leading the day-to-day mortgage operations function (10+ reports) across the application lifec ycle.
Managing workflow, capacity planning and pipeline performance to ensure excellent service le vels.
Leading and developing a team of mortgage operations professionals, creating a culture of accountability and continuous improve ment.
Identifying opportunities to streamline processes, automate workflows and improve operational effici ency.
Using MI and performance data to monitor KPIs and drive informed business decis ions.
Managing operational escalations and ensuring timely resolution of complex c ases.
Working closely with Risk, Compliance, Sales and Technology teams to implement operational improvem ents.
Supporting business growth by building scalable, efficient and well-controlled operational proce sses.
Ensuring customer outcomes remain at the heart of every decision while maintaining regulatory compli ance.
Abou t you: Extensive experience within mortgage operations in a regulated lending enviro nment.
Strong knowledge of the residential mortgage application journey from submission through to compl etion.
Experience leading and developing operational teams.
A proven track record of delivering process improvement and operational transformation initia tives.
An analytical mindset with the ability to interpret data and improve perfor mance.
Excellent stakeholder management and communication s kills.
A good understanding of FCA regulatory requirements and operational risk.
Experience implementing technology, automation or AI-led improvements would be highly advanta geous.
What's on offer?Competitive salary and annual performance bonus.
Hybrid working (3 days in the Glasgow o ffice).30 days annual leave plus bank ho lidays.
Pension contri bution.
Private healthcare cas h plan.
Employee Assistance Pro gramme.
A genuine opportunity to influence the future direction of a growing lending business where your ideas and leadership will make a measurable diff erence.
If you're passionate about operational excellence and enjoy building high-performing teams within mortgage lending, we'd love to hear f rom you.
Interested in exploring more oppor tunities?
V isit the Miryco Consultants Ltd Jobs page on Linked In to view our latest vacancies and follow us for future opport unities: https://www. linkedin. com/jobs/miryco-consultants-ltd-jobs- worldwide
