At a Glance
- Tasks: Lead and develop mortgage operations, ensuring efficient application journeys and exceptional service.
- Company: Fast-growing, innovative lender focused on technology and customer experience.
- Benefits: Competitive salary, annual bonus, hybrid working, 30 days leave, pension, and private healthcare.
- Other info: Join a dynamic team where your ideas will drive operational excellence.
- Why this job: Make a real impact in a growing business while shaping the future of mortgage lending.
- Qualifications: Extensive mortgage operations experience and strong leadership skills.
The predicted salary is between 40000 - 41000 £ per year.
Are you an experienced operations leader within the mortgage sector looking to make a real impact? We're partnering with a fast-growing, innovative lender seeking a Lending Operations Manager to lead and develop its mortgage operations function during an exciting period of expansion.
This is a fantastic opportunity to join a business that's investing heavily in technology, operational excellence, and customer experience. You'll play a pivotal role in shaping how mortgage applications move through the lending journey, driving efficiencies, leading high-performing teams, and delivering outstanding service to brokers and customers.
As Lending Operations Manager, you'll oversee the operational delivery of the mortgage application journey, ensuring cases progress efficiently while maintaining exceptional quality and regulatory standards.
- Leading the day-to-day mortgage operations function (10+ reports) across the application lifecycle.
- Managing workflow, capacity planning and pipeline performance to ensure excellent service levels.
- Leading and developing a team of mortgage operations professionals, creating a culture of accountability and continuous improvement.
- Using MI and performance data to monitor KPIs and drive informed business decisions.
- Working closely with Risk, Compliance, Sales and Technology teams to implement operational improvements.
- Supporting business growth by building scalable, efficient and well-controlled operational processes.
- Ensuring customer outcomes remain at the heart of every decision while maintaining regulatory compliance.
Requirements:
- Extensive experience within mortgage operations in a regulated lending environment.
- Strong knowledge of the residential mortgage application journey from submission through to completion.
- A proven track record of delivering process improvement and operational transformation initiatives.
- An analytical mindset with the ability to interpret data and improve performance.
- A good understanding of FCA regulatory requirements and operational risk.
Competitive salary and annual performance bonus. Hybrid working (3 days in the Glasgow office). 30 days annual leave plus bank holidays. Pension contributions. Private healthcare.
A genuine opportunity to influence the future direction of a growing lending business where your ideas and leadership will make a measurable difference. If you're passionate about operational excellence and enjoy building high-performing teams within mortgage lending, we'd love to hear from you.
