At a Glance
- Tasks: Guide users through technical solutions and manage customer tickets.
- Company: Join a supportive team in a dynamic tech environment.
- Benefits: Competitive salary, professional development, and industry-recognised certifications.
- Other info: Opportunity to learn about networking and Active Directory on the job.
- Why this job: Enhance your technical skills while making a real impact for clients.
- Qualifications: Experience in 2nd line support and customer-facing roles.
The predicted salary is between 26000 - 32000 € per year.
We are looking for an onsite Support Engineer to join our team in Sharnbrook, Bedford. In this role you will be working on a client site and dedicated to a single customer, with the support of an onsite IT manager and wider technical team. This role would be perfect for someone with a 2nd line support skills set who would like to enhance their technical and client-facing skills to further develop their career.
Salary & Benefits
The budgeted base salary for this role is between £26,000 and £32,000 a year, depending on experience.
Responsibilities
- Guide users through step-by-step technical solutions, with the support of the onsite IT Manager and wider technical team
- Log and investigate customer tickets
- Work across Desktop, Server and Network technical support areas
- Manage and work to agreed SLAs to ensure that the right technical solutions are delivered in the right way
- Assist with hardware and software installations
- Facilitate one-to-one user training, as required
- Develop professionally by gaining on-the-job experience alongside having the opportunity to attain industry-recognised certifications
Qualifications & Experience
- Professional 2nd line support engineering experience
- Experience of working in a customer-facing capacity
- Technical experience of Microsoft technologies (Windows Server, Exchange, Office 365)
- PC / Server / Mobile support experience
- Knowledge and experience of Active Directory and Networking would be desirable, but is not expected to be in-depth for this role as you will have the opportunity to learn about these on the job.
- Experience within a managed service setting would be useful, but is not essential to apply for this role.
Our Selection Process
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form. As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
Support Engineer - 2nd line in Sharnbrook employer: Mirus IT
Join our dynamic team in Sharnbrook as a Support Engineer - 2nd line, where you will enjoy a supportive work culture that prioritises professional growth and development. With competitive salaries and a range of benefits, including opportunities for industry-recognised certifications, we are dedicated to fostering your technical and client-facing skills in a collaborative environment. Experience the unique advantage of working closely with an onsite IT manager and a wider technical team, ensuring you have the resources and support needed to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer - 2nd line in Sharnbrook
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We recommend practising common support issues you might face, so you can showcase your problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer’s mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance of landing that Support Engineer role. We love seeing applications directly from candidates who are eager to join our team!
We think you need these skills to ace Support Engineer - 2nd line in Sharnbrook
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 2nd line support experience and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Support Engineer position and how your skills can benefit our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Customer-Facing Skills:Since this role involves working closely with clients, make sure to highlight any previous customer service experience. We want to know how you’ve successfully guided users through technical issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our awesome team!
How to prepare for a job interview at Mirus IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft technologies like Windows Server and Office 365. Be ready to discuss your experience with desktop, server, and network support, as well as any relevant troubleshooting scenarios you've faced.
✨Showcase Your Customer Service Skills
Since this role is client-facing, it's crucial to demonstrate your ability to guide users through technical solutions. Prepare examples of how you've successfully assisted customers in the past, focusing on your communication style and problem-solving approach.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is key for this position. Be prepared to discuss how you've managed or adhered to SLAs in previous roles, and think about how you would ensure timely and effective solutions for clients.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges you might face, or opportunities for professional development. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
