At a Glance
- Tasks: Provide top-notch technical support and guide users through solutions.
- Company: Join a leading IT support company with a focus on employee growth.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Dynamic workplace with opportunities for professional development and certifications.
- Why this job: Enhance your tech skills while making a real difference for clients.
- Qualifications: 1st or 2nd line support experience and customer-facing skills.
The predicted salary is between 26000 - 32000 £ per year.
We are looking for an onsite Service Desk Engineer to join our team in Sharnbrook, Bedford. In this role you will be working on a client site and dedicated to a single customer, with the support of an onsite IT manager and wider technical team. This role would be perfect for someone with a 1st line or 2nd line support skills set who would like to enhance their technical and client-facing skills to further develop their career.
Salary & Benefits
The budgeted base salary for this role is between £26,000 and £32,000 a year, depending on experience.
Responsibilities:
- Guide users through step-by-step technical solutions, with the support of the onsite IT Manager and wider technical team
- Log and investigate customer tickets
- Work across Desktop, Server and Network technical support areas
- Manage and work to agreed SLAs to ensure that the right technical solutions are delivered in the right way
- Assist with hardware and software installations
- Facilitate one-to-one user training, as required
- Develop professionally by gaining on-the-job experience alongside having the opportunity to attain industry-recognised certifications
Qualifications & Experience:
- Professional 1st line or 2nd line support engineering experience
- Experience of working in a customer-facing capacity
- Technical experience of Microsoft technologies (Windows Server, Exchange, Office 365)
- PC / Server / Mobile support experience
- Knowledge and experience of Active Directory and Networking would be desirable, but is not expected to be in-depth for this role as you will have the opportunity to learn about these on the job.
- Experience within a managed service setting would be useful, but is not essential to apply for this role.
About Us:
We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002. As part of Advania, we are backed by a leading technology services and solutions provider, and the most awarded Microsoft partner in the UK. At Mirus, we are dedicated to the growth and development of our employees, which is reflected in our diverse learning ecosystem. Whether through self-paced online courses or provider-led training sessions, Mirus ensures that all employees have access to valuable learning opportunities. We offer a range of benefits designed to support training for personal development, business needs, and client requirements.
Our Selection Process:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
Service Desk Engineer employer: Mirus IT
Mirus is an exceptional employer located in Sharnbrook, Bedford, offering a supportive work environment where employees can thrive. With a strong focus on professional development, employees have access to diverse learning opportunities and industry-recognised certifications, ensuring continuous growth in their careers. The collaborative culture, backed by a leading technology provider, fosters teamwork and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mirus's website and social media. Understanding their values and work environment can help you tailor your responses and show you're a great fit.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of Microsoft technologies and customer support scenarios. Being able to demonstrate your expertise during the interview will set you apart from other candidates.
✨Tip Number 3
Prepare for common interview questions! Think about how you would handle specific technical issues or customer interactions. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Engineer role. Highlight your 1st and 2nd line support experience, and any relevant technical skills you have with Microsoft technologies. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit our team. Keep it friendly and professional – we love a bit of personality!
Showcase Your Customer-Facing Skills:Since this role involves working closely with clients, make sure to highlight any customer service experience you have. Share examples of how you've successfully guided users through technical issues in the past – we want to know how you handle real-world scenarios!
Apply Through Our Website:We encourage you to apply directly through our careers website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about life at Mirus there!
How to prepare for a job interview at Mirus IT
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies like Windows Server, Exchange, and Office 365. Being able to discuss these confidently will show that you're ready to tackle the technical challenges of the role.
✨Customer Service Skills Matter
Since this role is client-facing, prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to guide users through technical solutions and provide one-to-one training.
✨Understand SLAs
Familiarise yourself with Service Level Agreements (SLAs) and how they impact service delivery. Be ready to discuss how you would manage your time and priorities to meet these expectations.
✨Ask Questions
Prepare thoughtful questions about the team dynamics, the types of tickets you'll be handling, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
