At a Glance
- Tasks: Provide tech support and solve problems for clients in a dynamic environment.
- Company: Join a forward-thinking company that values flexibility and collaboration.
- Benefits: Earn £26,000 – £28,000 with hybrid working options and professional growth opportunities.
- Other info: Enjoy a supportive team culture with opportunities for continuous learning.
- Why this job: Make a real difference by helping users and enhancing their tech experience.
- Qualifications: Experience in tech support and strong communication skills are essential.
The predicted salary is between 26000 - 28000 £ per year.
The Service Desk Engineer will provide technical software, hardware, and network problem resolution to clients. The role involves diagnosing problems and guiding users through step‑by‑step solutions in a desktop support environment. The engineer will also provide user‑friendly, professional technical solutions, facilitate one‑to‑one end‑user training as required, and ensure site technical documentation is maintained.
Salary & Benefits
£26,000 – £28,000 per year, depending on experience.
Hybrid Working
We recognise the benefits that remote and flexible working bring. We operate a hybrid working policy that allows employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy.
Responsibilities
- Answer inbound calls within an agreed answer time.
- Log all customer issues, queries, and requests into the ticket management system.
- Provide Level Technical Support, diagnosing customer issues and providing a high level of first‑time fix.
- Manage and work to internal and customer SLAs, escalating any concerns.
- Create and maintain customer‑specific infrastructure documentation.
- Ensure end‑to‑end ownership of problem resolution.
- Manage client expectations through clear communications.
- Take responsibility for own continual professional development, ensuring up‑to‑date industry and technical knowledge.
- Undertake all other reasonable requests.
Qualifications & Experience
- Prior professional experience as a Service Desk Engineer supporting SMEs.
- Experience of working in a customer‑facing role.
- Familiarity with working to SLAs to meet both customer and contract requirements.
- Experience in Office 365 and Office Applications (Outlook, Excel, Word, PowerPoint) – basic troubleshooting.
- Knowledge of Windows client – basic troubleshooting.
- Understanding of Android – basic troubleshooting.
- Ability to support multi‑site clients.
- Strong communication skills, both verbally and in writing, to both technical and non‑technical audiences.
- A methodical approach suitable for resolving client requirements.
- Capacity to manage changing workload and priorities, working both within a team and independently.
- Skills in installation, removal, and troubleshooting of third‑party software.
Selection Process
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. If you’ll need any reasonable adjustments as part of the selection process, please highlight them on your application form.
Service Desk Engineer in Milton Keynes employer: Mirus IT
As a Service Desk Engineer with us, you'll thrive in a supportive and dynamic work environment that champions professional growth and development. Our hybrid working policy offers the flexibility to balance your time between home and the office, while our commitment to employee well-being ensures you have the resources and training needed to excel in your role. Join a team that values clear communication, collaboration, and a customer-centric approach, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Milton Keynes
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Office 365 and Windows troubleshooting. We want to see you confidently tackle those common issues that clients face.
✨Tip Number 2
Practice your communication skills! Being able to explain technical solutions in a user-friendly way is key. Try role-playing with a friend to get comfortable with guiding users through step-by-step fixes.
✨Tip Number 3
Familiarise yourself with SLAs! Understanding how to manage client expectations and work within these agreements will set you apart. We recommend reviewing some common scenarios to prepare for potential questions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, our recruitment team is just a message away!
We think you need these skills to ace Service Desk Engineer in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience as a Service Desk Engineer. We want to see how your skills match the job description, so don’t be shy about showcasing your customer-facing roles and technical troubleshooting expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've resolved issues in the past and how you can bring that same energy to us at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we want to see that you can communicate effectively with both technical and non-technical audiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, if you have any questions, our recruitment team is just a click away!
How to prepare for a job interview at Mirus IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Office 365, Windows client troubleshooting, and Android basics. Be ready to discuss specific scenarios where you've successfully resolved issues, as this will show your practical experience.
✨Practice Your Communication Skills
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. Role-play with a friend or family member to get comfortable with this, as clear communication is key to managing client expectations.
✨Familiarise Yourself with SLAs
Understand what Service Level Agreements (SLAs) are and how they impact your role. Be prepared to discuss how you've worked within SLAs in the past and how you prioritise tasks to meet these requirements.
✨Show Your Problem-Solving Skills
Think of examples where you've taken ownership of a problem from start to finish. Highlight your methodical approach to diagnosing issues and how you ensure end-to-end resolution, as this aligns perfectly with the responsibilities of a Service Desk Engineer.
