At a Glance
- Tasks: Provide 2nd line IT support and guide users through tech solutions.
- Company: Dynamic tech company in Milton Keynes with a focus on growth.
- Benefits: Competitive salary, hybrid working, and extensive learning opportunities.
- Other info: Clear progression pathway to 3rd line roles and beyond.
- Why this job: Join a supportive team and advance your career in IT support.
- Qualifications: Experience in 2nd line support and familiarity with Microsoft technologies.
The predicted salary is between 30000 - 38000 £ per year.
We are looking for a Service Desk Engineer to join us in Milton Keynes. This is a great role for someone who is confident operating at 2nd line level, who wants to have the opportunity to develop into a 3rd line position (and beyond!). On top of a varied client base, we offer a structured and clear progression pathway supported by learning and exam support in skill areas such as Microsoft or VMWare. Whether through self-paced online courses or provider-led training sessions, we ensure that all employees have access to valuable learning and progression opportunities.
Salary & Benefits
The budgeted salary for this role is between £30,000 - £38,000 per year depending on experience, plus our benefits.
Hybrid Working
We recognise the benefits that remote and flexible working brings. We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy.
Responsibilities
- Providing software, hardware and network support to multiple customers
- Performing diagnoses and guiding users through step-by-step solutions
- Working with both technical and non-technical audiences on reaching swift and effective solutions
- Facilitating one-to-one end user training, as required
- Ensuring technical documentation is maintained
- Escalating technical issues to 3rd line level, as required
- Striving to maintain high levels of customer satisfaction and support
Qualifications & Experience
The right candidate for this role will have:
- Professional experience of operating at 2nd line IT support level
- Experience of supporting SME organisations in an IT support capacity, ideally in a managed services setting
- Familiarity with working in SLA-driven environment to meet customer and contract expectations
The technical skills areas relevant for this role includes:
- Microsoft Office and 365 (inclusive of Azure, Intune, SharePoint)
- Exchange technologies (Outlook)
- Active Directory
- Firewalls, Router & VPN technologies (Sonicwall)
- Server infrastructure experience
- Hypervisor experience (inclusive of ESXi and HyperV)
Experience of Sage X3, OneDrive, or Databases (SQL) is desirable but is not essential to apply.
Our Selection Process
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Level 2 Service Desk Engineer in Milton Keynes employer: Mirus IT
Join our dynamic team in Milton Keynes as a Level 2 Service Desk Engineer, where we prioritise employee growth and development through structured progression pathways and comprehensive training support. Our hybrid working policy promotes a healthy work-life balance, while our commitment to a diverse and inclusive culture ensures that every voice is heard and valued. With competitive salaries and a varied client base, we offer a rewarding environment for those looking to advance their IT careers.
StudySmarter Expert Advice🤫
We think this is how you could land Level 2 Service Desk Engineer in Milton Keynes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mirus IT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mirus IT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mirus IT!
✨Direct Apply to Mirus IT
Let's not forget to apply directly through the Mirus IT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Level 2 Service Desk Engineer in Milton Keynes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mirus IT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mirus IT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mirus IT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
