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For Companies At a Glance
- Tasks: Guide users through technical solutions and manage customer tickets.
- Company: Join a supportive team in a dynamic tech environment.
- Benefits: Competitive salary, on-the-job training, and industry certifications.
- Other info: Great opportunity for career growth and learning in a collaborative setting.
- Why this job: Enhance your technical skills while making a real impact for clients.
- Qualifications: Experience in 2nd line support and customer-facing roles.
The predicted salary is between 26000 - 32000 £ per year.
We are looking for an onsite Support Engineer to join our team in Sharnbrook, Bedford. In this role you will be working on a client site and dedicated to a single customer, with the support of an onsite IT manager and wider technical team. This role would be perfect for someone with a 2nd line support skills set who would like to enhance their technical and client‑facing skills to further develop their career.
Salary & Benefits
The budgeted base salary for this role is between £26,000 and £32,000 a year, depending on experience.
Responsibilities
- Guide users through step‑by‑step technical solutions, with the support of the onsite IT Manager and wider technical team
- Log and investigate customer tickets
- Work across Desktop, Server and Network technical support areas
- Manage and work to agreed SLAs to ensure that the right technical solutions are delivered in the right way
- Assist with hardware and software installations
- Facilitate one‑to‑one user training, as required
- Develop professionally by gaining on‑the‑job experience alongside having the opportunity to attain industry‑recognised certifications
Qualifications & Experience
- Professional 2nd line support engineering experience
- Experience of working in a customer‑facing capacity
- Technical experience of Microsoft technologies (Windows Server, Exchange, Office 365)
- PC / Server / Mobile support experience
- Knowledge and experience of Active Directory and Networking would be desirable, but is not expected to be in depth for this role as you will have the opportunity to learn about these on the job
- Experience within a managed service setting would be useful, but is not essential to apply for this role
Equal Opportunity
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Support Engineer - 2nd line in Sharnbrook employer: Mirus IT Solutions
Contact Detail:
Mirus IT Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - 2nd line in Sharnbrook
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role is all about 2nd line support, brush up on your knowledge of Microsoft technologies and troubleshooting techniques. Being confident in your abilities will shine through during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for the job you want.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Support Engineer - 2nd line in Sharnbrook
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd line support experience and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Support Engineer position and how your skills can benefit our team. Keep it friendly and professional – we love a good story!
Show Off Your Technical Skills: In your application, mention specific technologies you’ve worked with, like Microsoft products or networking tools. We’re keen to know how you’ve tackled technical challenges in the past, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Mirus IT Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft technologies like Windows Server and Office 365. Be ready to discuss your experience with desktop, server, and network support, as well as any relevant troubleshooting scenarios you've faced.
✨Showcase Your Customer-Facing Skills
Since this role involves working closely with clients, prepare examples of how you've successfully guided users through technical issues in the past. Highlight your communication skills and ability to explain complex concepts in simple terms.
✨Understand the Company Culture
Research the company and its values before the interview. Knowing their approach to customer service and teamwork will help you align your answers with what they’re looking for, showing that you’re a great fit for their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team structure, opportunities for professional development, or how success is measured in the role. It shows your interest and enthusiasm for the position.