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For Companies At a Glance
- Tasks: Guide users through tech solutions and manage customer support tickets.
- Company: Join a leading IT support company with a focus on employee growth.
- Benefits: Competitive salary, training opportunities, and industry-recognised certifications.
- Why this job: Enhance your technical skills while making a real difference for clients.
- Qualifications: 1st or 2nd line support experience and customer-facing skills required.
- Other info: Dynamic work environment with opportunities for professional development.
The predicted salary is between 26000 - 32000 £ per year.
We are looking for an onsite Support Engineer to join our team in Sharnbrook, Bedford. In this role you will be working on a client site and dedicated to a single customer, with the support of an onsite IT manager and wider technical team. This role would be perfect for someone with a 1st line or 2nd line support skills set who would like to enhance their technical and client-facing skills to further develop their career.
Salary & Benefits
The budgeted base salary for this role is between £26,000 and £32,000 a year, depending on experience.
Responsibilities
- Guide users through step-by-step technical solutions, with the support of the onsite IT Manager and wider technical team
- Log and investigate customer tickets
- Work across Desktop, Server and Network technical support areas
- Manage and work to agreed SLAs to ensure that the right technical solutions are delivered in the right way
- Assist with hardware and software installations
- Facilitate one-to-one user training, as required
- Develop professionally by gaining on-the-job experience alongside having the opportunity to attain industry-recognised certifications
Qualifications & Experience
- Professional 1st line or 2nd line support engineering experience
- Experience of working in a customer-facing capacity
- Technical experience of Microsoft technologies (Windows Server, Exchange, Office 365)
- PC / Server / Mobile support experience
- Knowledge and experience of Active Directory and Networking would be desirable, but is not expected to be in-depth for this role as you will have the opportunity to learn about these on the job.
- Experience within a managed service setting would be useful, but is not essential to apply for this role.
About Us
We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002. As part of Advania, we are backed by a leading technology services and solutions provider, and the most awarded Microsoft partner in the UK.
At Mirus, we are dedicated to the growth and development of our employees, which is reflected in our diverse learning ecosystem. Whether through self-paced online courses or provider-led training sessions, Mirus ensures that all employees have access to valuable learning opportunities. We offer a range of benefits designed to support training for personal development, business needs, and client requirements.
Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
Support Engineer in Sharnbrook employer: Mirus IT Solutions
Contact Detail:
Mirus IT Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in Sharnbrook
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mirus and their services. This will not only help you understand their needs but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of Microsoft technologies and customer support scenarios. Being able to demonstrate your problem-solving skills during the interview can really set you apart.
✨Tip Number 3
Show off your people skills! Since this role is client-facing, be ready to share examples of how you've successfully communicated with users in the past. We want to see that you can guide them through technical issues with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join our team at Mirus.
We think you need these skills to ace Support Engineer in Sharnbrook
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Engineer role. Highlight any 1st or 2nd line support experience you have, especially with Microsoft technologies, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Don’t forget to mention your customer-facing experience!
Show Off Your Technical Skills: In your application, be sure to mention any relevant technical skills, like your experience with Windows Server, Office 365, or Active Directory. We love seeing candidates who are eager to learn and grow in these areas!
Apply Through Our Website: We encourage you to apply directly through our careers website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Mirus IT Solutions
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies like Windows Server, Exchange, and Office 365. Being able to discuss these confidently will show that you're ready to tackle the technical challenges of the role.
✨Customer Service Mindset
Since this role is client-facing, think about how you can demonstrate your customer service skills. Prepare examples of how you've successfully guided users through technical issues in the past.
✨Familiarise with SLAs
Understand what Service Level Agreements (SLAs) are and how they impact support roles. Be ready to discuss how you would manage your time and priorities to meet these expectations.
✨Ask Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows your interest in the role and helps you gauge if it's the right fit for you.