At a Glance
- Tasks: Provide technical support for software, hardware, and network issues to clients.
- Company: Join Advania, a leading tech company that values people and innovation.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of a supportive team with a focus on continuous learning and development.
- Why this job: Make a real difference by helping clients solve their tech problems every day.
- Qualifications: Experience in customer-facing roles and basic troubleshooting skills required.
The predicted salary is between 26000 - 28000 £ per year.
The Service Desk Engineer will provide technical software, hardware, and network problem resolution to clients. This role involves performing problem diagnosis and guiding users through step‑by‑step solutions in a desktop support‑based environment. The engineer will also provide technical solutions in a user‑friendly, professional manner, facilitate one‑to‑one end‑user training as required, and ensure site technical documentation is maintained.
Salary & Benefits
The budgeted salary for this role is between £26,000 - £28,000 a year, depending on experience.
Hybrid working
We recognise the benefits that remote and flexible working brings. We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy.
If you have any questions after applying, please reach out to our recruitment team.
Responsibilities
- Answer inbound calls within an agreed answer time.
- Log all customer issues, queries, and requests into the ticket management system.
- Provide Level Technical Support, diagnosing customer issues and providing a high level of first‑time fix.
- Manage and work to internal and customer SLA’s, escalating any concerns.
- Create and maintain customer‑specific infrastructure documentation.
- Ensure end‑to‑end ownership of problem resolution.
- Manage client expectations through clear communications.
- Take responsibility for own continual professional development, ensuring up‑to‑date industry and technical knowledge.
- Undertake all other reasonable requests.
Qualifications & Experience
- Prior professional experience as a Service Desk Engineer supporting SMEs.
- Experience of working in a customer‑facing role.
- Familiarity with working to SLA’s to meet both customer and contract requirements.
- Experience in Office 365 and Office Applications (Outlook, Excel, Word, PowerPoint) – basic troubleshooting.
- Knowledge of Windows client – basic troubleshooting.
- Understanding of Android – Basic troubleshooting.
- Ability to support multi‑site clients.
- Strong communication skills, both verbally and in writing, to both technical and non‑technical audiences.
- A methodical approach suitable for resolving client requirements.
- Capacity to manage changing workload and priorities, working both within a team and independently.
- Skills in installation, removal, and troubleshooting of third‑party software.
About Us
We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Our Selection Process
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, and your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.
Service Desk Engineer employer: Mirus IT Solutions
At Advania, we pride ourselves on being a people-centric tech company that values employee growth and well-being. With a hybrid working policy that promotes flexibility, a commitment to professional development, and a collaborative work culture, we empower our Service Desk Engineers to thrive in their roles while delivering exceptional support to our clients. Join us in a dynamic environment where your contributions make a real impact and where you can grow alongside industry leaders in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mirus IT Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mirus IT Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mirus IT Solutions!
✨Direct Apply to Mirus IT Solutions
Let's not forget to apply directly through the Mirus IT Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mirus IT Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mirus IT Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mirus IT Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
