At a Glance
- Tasks: Provide 2nd line technical support and empower clients with effective solutions.
- Company: Dynamic IT company in Milton Keynes with a focus on growth and development.
- Benefits: Competitive salary, hybrid working, and structured learning opportunities.
- Other info: Commitment to equity, diversity, and inclusion in the workplace.
- Why this job: Join a supportive team and advance your career in IT with real impact.
- Qualifications: Experience in 2nd line IT support and familiarity with Microsoft technologies.
The predicted salary is between 30000 - 38000 £ per year.
We are looking for a Service Desk Engineer to join us in Milton Keynes. This is a great role for someone who is confident operating at 2nd line level, who wants to have the opportunity to develop into a 3rd line position (and beyond!). On top of a varied client base, we offer a structured and clear progression pathway supported by learning and exam support in skill areas such as Microsoft or VMWare. Whether through self‑paced online courses or provider‑led training sessions, we ensure that all employees have access to valuable learning and progression opportunities.
Salary & Benefits
The budgeted salary for this role is between £30,000 - £38,000 per year depending on experience, plus our benefits.
Hybrid Working
We recognise the benefits that remote and flexible working brings. We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy.
Responsibilities
- Providing software, hardware and network support to multiple customers
- Performing diagnoses and guiding users through step‑by‑step solutions
- Working with both technical and non‑technical audiences to reach swift and effective solutions
- Facilitating one‑to‑one end user training, as required
- Ensuring technical documentation is maintained
- Escalating technical issues to 3rd line level, as required
- Striving to maintain high levels of customer satisfaction and support
Qualifications & Experience
The right candidate for this role will have:
- Professional experience of operating at 2nd line IT support level
- Experience of supporting SME organisations in an IT support capacity, ideally in a managed services setting
- Familiarity with working in an SLA‑driven environment to meet customer and contract expectations
Relevant Technical Skills
- Microsoft Office and 365 (including Azure, Intune, SharePoint)
- Exchange technologies (Outlook)
- Active Directory
- Firewalls, router & VPN technologies (Sonicwall)
- Server infrastructure experience
- Hypervisor experience (including ESXi and HyperV)
- Experience of Sage X3, OneDrive, or databases (SQL) is desirable but not essential.
Equity, Diversity and Inclusion
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please let us know if you’ll need any reasonable adjustments as part of the selection process.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
Level 2 Service Desk Engineer employer: Mirus IT Solutions
Join a dynamic team in Milton Keynes as a Level 2 Service Desk Engineer, where you will benefit from a supportive work culture that prioritises employee growth and development. With a clear progression pathway to 3rd line roles, hybrid working options, and access to extensive training resources, we empower our employees to thrive in their careers while maintaining a healthy work-life balance.
