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- Tasks: Provide 2nd line technical support for hardware, software, and networking issues.
- Company: Join Mirus, a leading IT support provider with a focus on employee growth.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Develop your customer-facing skills while solving real tech challenges.
- Qualifications: Experience in 2nd line support and knowledge of Microsoft technologies required.
- Other info: Dynamic role with opportunities for professional development and industry certifications.
The predicted salary is between 30000 - 35000 £ per year.
We are looking for an onsite Support Engineer to join our team in Milton Ernest, Bedford. In this role you will be working on a client site and dedicated to a single customer, and will provide 2nd line technical support in software, hardware and networking areas. This role would suit someone with a pre-existing 2nd line support skills set who would like to develop their onsite customer-facing skills.
This is a full time, onsite position. The budgeted salary for this role is between £30,000 and £35,000 a year.
Responsibilities- Provide 2nd line technical support with hardware, software and networking issues
- Have end-to-end ownership of customer tickets, identifying the underlying issue and managing solution
- Guide users through step-by-step technical solutions, with the support of a wider technical team
- Manage and work to agreed SLAs to ensure that the right technical solutions are delivered in the right way
- Assist with hardware and software installations
- Facilitate one-to-one user training, as required
- Develop professionally by gaining on-the-job experience alongside having the opportunity to attain industry-recognised certifications
- Professional 2nd line support engineering experience
- Experience of working in a customer-facing capacity
- Technical experience of Microsoft technologies (Windows Server, Exchange, Office 365)
- PC / Server / Mobile support experience
- A driving licence is also required for this position as you will need to travel between sites, as required
- Experience within a managed service setting would be useful, but is not essential to apply for this role
At Mirus, we are dedicated to the growth and development of our employees, which is reflected in our diverse learning ecosystem. Whether through self-paced online courses or provider-led training sessions, Mirus ensures that all employees have access to valuable learning opportunities. We offer a range of benefits designed to support training for personal development, business needs, and client requirements.
Support Engineer - 2nd Line in Bedford employer: Mirus IT Solutions
Contact Detail:
Mirus IT Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - 2nd Line in Bedford
✨Tip Number 1
Get to know the company! Research Mirus and understand their values, services, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Brush up on your 2nd line support knowledge, especially around Microsoft technologies. Being able to demonstrate your expertise in software, hardware, and networking during interviews can really set you apart.
✨Tip Number 3
Prepare for scenario-based questions! Think about how you would handle specific technical issues or customer interactions. This will help you articulate your problem-solving skills and customer-facing experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Mirus team.
We think you need these skills to ace Support Engineer - 2nd Line in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd line support experience and any relevant technical skills. We want to see how your background fits with what we do, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Support Engineer role and how your customer-facing skills can make a difference. We love seeing genuine enthusiasm!
Showcase Your Technical Skills: In your application, mention specific technologies you’ve worked with, especially Microsoft products like Windows Server and Office 365. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our careers website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about life at Mirus there!
How to prepare for a job interview at Mirus IT Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your 2nd line support skills, especially with Microsoft technologies like Windows Server and Office 365. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Show Off Your Customer Skills
Since this role is customer-facing, think of examples where you've successfully communicated technical solutions to non-technical users. Practice explaining complex concepts in simple terms to demonstrate your ability to guide users effectively.
✨Understand SLAs and Ticket Management
Familiarise yourself with Service Level Agreements (SLAs) and how they impact your work. Be prepared to discuss how you prioritise tickets and ensure timely resolutions while maintaining quality service.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about common hardware or software issues you might encounter and how you would handle them step-by-step, showcasing your analytical thinking and technical expertise.
