At a Glance
- Tasks: Conduct quality assurance checks on web crawls and support clients with clear communication.
- Company: Join MirrorWeb, a leader in digital preservation for major institutions.
- Benefits: Enjoy health coverage, 25 days leave, and a structured development programme.
- Other info: Collaborative team environment with opportunities for growth and learning.
- Why this job: Make a real impact in digital preservation while developing valuable skills.
- Qualifications: Attention to detail, clear communication, and a genuine interest in digital preservation.
The predicted salary is between 18000 - 25000 € per year.
Location: Manchester (Hybrid)
Team: Preservation, Customer Experience
Reports to: Head of Preservation
Contract: Fixed-Term, 12 months
About MirrorWeb
MirrorWeb is an intelligent communications supervision platform built for regulated financial services firms. Compliance teams are drowning in data but starving for signal. We fix that with AI-native supervision that's explainable, defensible, and built for regulatory scrutiny.
Why This Role Matters
MirrorWeb's Preservation team delivers web archiving and digital preservation services to some of the world's most significant archiving institutions such as national libraries, national archives, and universities. Consistent, accurate quality assurance is what keeps those services running to SLA. This role owns that QA function, and the work you do directly underpins what those institutions depend on us for. This is also a role with a real development component. You'll work with AI tooling the Preservation team has built specifically to support QA workflows, and you'll be enrolled in a structured 12-month professional development programme aligned to the DPC Digital Preservation Competency Framework, giving you a recognised, evidenced skills portfolio you take with you beyond the contract.
What Success Looks Like
- QA SLAs are consistently green across your assigned crawls, with no gaps in coverage attributable to this role
- AI-assisted QA tooling is being used confidently and independently as part of your regular workflow, with sound judgement applied to outputs
- A demonstrable and growing understanding of digital preservation concepts, evidenced through the quality and consistency of your QA work
The Role
You’ll carry out quality assurance across customer web crawls, working within the Preservation team and interfacing directly with clients and the Onboarding team. The role is structured to build confidence and autonomy progressively. You’ll have clear direction and support from day one, with the expectation that you operate increasingly independently as you develop across the contract.
Key responsibilities:
- Conduct QA checks across customer web crawls for institutional clients, identifying issues that fall outside expected parameters and using AI-assisted tooling to support consistent quality checks at scale
- Log QA findings and crawl issues accurately in team systems, maintaining clear records that contribute directly to SLA reporting
- Escalate technical issues to the Lead Technical Operations Specialist or Preservation Support Manager promptly, with enough context to enable resolution
- Develop a working understanding of digital preservation concepts, web archiving standards, and MirrorWeb's Preservation product over the course of the contract, supported by a structured DPC-aligned CPD programme
- Build and maintain client relationships by engaging directly with clients on work items, ensuring clear communication across all stages of the workflow
What You'll Bring
- Attention to detail and a methodical approach to quality-focused work
- Clear written communication: you can document findings accurately and escalate issues with the right level of context
- Comfort with learning new tools and processes, including AI-assisted workflows
- A genuine interest in digital preservation, web archiving, or a related field
- No prior experience in digital preservation is required. Curiosity and rigour matter more than background
What's on Offer
- Comprehensive health coverage: medical, dental, and vision
- 25 days annual leave plus your birthday off and paid sick leave
- Enhanced family leave
- A structured 12-month DPC-aligned professional development programme, with a recognised competency portfolio you keep at the end
- A supportive team with real institutional expertise and clients that matter
How We Work
Collaborative, detail-oriented, and genuinely invested in doing things properly. The Preservation team works closely with some of the most significant archival institutions in the world, and the standard we hold ourselves to reflects that. You’ll be supported throughout, with clear escalation paths and a team that takes quality seriously.
Junior Technical Operations Specialist (Sandwich Year) in Manchester employer: MirrorWeb
At MirrorWeb, we pride ourselves on being an exceptional employer, offering a unique opportunity for growth and development within the dynamic field of digital preservation. Our hybrid working model in Manchester fosters a collaborative and supportive work culture, where you will receive comprehensive health benefits and a structured professional development programme aligned with industry standards. Join us to make a meaningful impact while building a recognised skills portfolio that will serve you well beyond your time with us.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Technical Operations Specialist (Sandwich Year) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in digital preservation or web archiving. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching MirrorWeb and its Preservation team. Understand their services and how they impact clients. This will help you show genuine interest and make a great impression!
✨Tip Number 3
Practice your communication skills! Since clear written communication is key for this role, try explaining complex concepts simply to friends or family. It’ll boost your confidence for any client interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at MirrorWeb.
We think you need these skills to ace Junior Technical Operations Specialist (Sandwich Year) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Junior Technical Operations Specialist role. Highlight any relevant skills or experiences that align with the job description, especially your attention to detail and interest in digital preservation.
Show Off Your Communication Skills:Since clear written communication is key for this role, ensure your application is well-structured and free of errors. Use concise language to convey your thoughts and make it easy for us to see your potential.
Demonstrate Your Curiosity:We love candidates who are genuinely interested in digital preservation and web archiving. In your application, mention any related projects, coursework, or personal interests that showcase your curiosity and willingness to learn.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at MirrorWeb
✨Know Your Stuff
Familiarise yourself with digital preservation concepts and web archiving standards. Brush up on MirrorWeb's services and how they impact clients. Showing that you understand the role's significance will impress the interviewers.
✨Show Off Your Attention to Detail
Since this role is all about quality assurance, be prepared to discuss examples from your past where your attention to detail made a difference. Whether it's in school projects or previous jobs, highlight how your methodical approach led to successful outcomes.
✨Be Ready to Discuss AI Tools
The job involves using AI-assisted tooling for QA checks. If you've had any experience with similar tools, even in a different context, make sure to mention it. If not, express your eagerness to learn and adapt to new technologies.
✨Engage with Enthusiasm
MirrorWeb values genuine interest in digital preservation. During the interview, convey your curiosity and passion for the field. Ask insightful questions about the team’s work and how you can contribute, showing that you're not just looking for a job, but a meaningful opportunity.
