At a Glance
- Tasks: Conduct quality assurance checks on web crawls for major institutions using AI tools.
- Company: Join MirrorWeb, a leader in intelligent communications supervision for financial services.
- Benefits: Enjoy comprehensive health coverage, 25 days leave, and a structured development programme.
- Other info: Collaborative team environment with opportunities for growth and learning.
- Why this job: Make a real impact in digital preservation while developing valuable skills.
- Qualifications: Attention to detail, clear communication, and a genuine interest in digital preservation.
The predicted salary is between 18000 - 25000 € per year.
Location: Manchester (Hybrid) | Team: Preservation, Customer Experience | Reports to: Head of Preservation | Contract: Fixed-Term, 12 months
About MirrorWeb
MirrorWeb is an intelligent communications supervision platform built for regulated financial services firms. Compliance teams are drowning in data but starving for signal. We fix that with AI-native supervision that's explainable, defensible, and built for regulatory scrutiny.
Why This Role Matters
MirrorWeb's Preservation team delivers web archiving and digital preservation services to some of the world's most significant archiving institutions such as national libraries, national archives, and universities. Consistent, accurate quality assurance is what keeps those services running to SLA. This role owns that QA function, and the work you do directly underpins what those institutions depend on us for. This is also a role with a real development component. You'll work with AI tooling the Preservation team has built specifically to support QA workflows, and you'll be enrolled in a structured 12‑month professional development programme aligned to the DPC Digital Preservation Competency Framework, giving you a recognised, evidenced skills portfolio you take with you beyond the contract.
What Success Looks Like
- QA SLAs are consistently green across your assigned crawls, with no gaps in coverage attributable to this role
- AI‑assisted QA tooling is being used confidently and independently as part of your regular workflow, with sound judgement applied to outputs
- A demonstrable and growing understanding of digital preservation concepts, evidenced through the quality and consistency of your QA work
The Role
You’ll carry out quality assurance across customer web crawls, working within the Preservation team and interfacing directly with clients and the Onboarding team. The role is structured to build confidence and autonomy progressively. You’ll have clear direction and support from day one, with the expectation that you operate increasingly independently as you develop across the contract.
Key Responsibilities
- Conduct QA checks across customer web crawls for institutional clients, identifying issues that fall outside expected parameters and using AI‑assisted tooling to support consistent quality checks at scale
- Log QA findings and crawl issues accurately in team systems, maintaining clear records that contribute directly to SLA reporting
- Escalate technical issues to the Lead Technical Operations Specialist or Preservation Support Manager promptly, with enough context to enable resolution
- Develop a working understanding of digital preservation concepts, web archiving standards, and MirrorWeb’s Preservation product over the course of the contract, supported by a structured DPC‑aligned CPD programme
- Build and maintain client relationships by engaging directly with clients on work items, ensuring clear communication across all stages of the workflow
What You’ll Bring
- Attention to detail and a methodical approach to quality‑focused work
- Clear written communication: you can document findings accurately and elevate issues with the right level of context
- Comfort with learning new tools and processes, including AI‑assisted workflows
- A genuine interest in digital preservation, web archiving, or a related field
- No prior experience in digital preservation is required. Curiosity and rigour matter more than background
What’s on Offer
- Comprehensive health coverage: medical, dental, and vision
- 25 days annual leave plus your birthday off and paid sick leave
- Enhanced family leave
- A structured 12‑month DPC‑aligned professional development programme, with a recognised competency portfolio you keep at the end
- A supportive team with real institutional expertise and clients that matter
How We Work
Collaborative, detail‑oriented, and genuinely invested in doing things properly. The Preservation team works closely with some of the most significant archival institutions in the world, and the standard we hold ourselves to reflects that. You’ll be supported throughout, with clear escalation paths and a team that takes quality seriously.
Junior Technical Operations Specialist (FTC/Sandwich Year) employer: MirrorWeb
At MirrorWeb, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in Manchester. Our Junior Technical Operations Specialist role not only provides a structured 12-month professional development programme aligned with the DPC Digital Preservation Competency Framework but also allows you to engage with significant archival institutions, ensuring your contributions have a meaningful impact. With comprehensive health coverage, generous leave policies, and a focus on employee growth, MirrorWeb is dedicated to fostering a culture where curiosity and quality thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Technical Operations Specialist (FTC/Sandwich Year)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in digital preservation or web archiving. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show off your skills! If you’ve got any relevant projects or experiences, don’t hesitate to discuss them during interviews. Demonstrating your understanding of QA processes and AI tools can really set you apart.
✨Tip Number 3
Prepare for the unexpected! Be ready to tackle some technical questions or scenarios during interviews. Brush up on digital preservation concepts and think about how you’d handle real-world QA challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the MirrorWeb team.
We think you need these skills to ace Junior Technical Operations Specialist (FTC/Sandwich Year)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Junior Technical Operations Specialist role. Highlight any relevant skills or experiences that align with our focus on quality assurance and digital preservation. We want to see how you fit into our team!
Show Off Your Attention to Detail:Since this role is all about quality-focused work, it’s crucial to demonstrate your attention to detail in your application. Use clear and concise language, and make sure there are no typos or errors. We appreciate a methodical approach!
Express Your Curiosity:We love candidates who are genuinely interested in digital preservation and web archiving. In your application, share any relevant projects or experiences that showcase your curiosity and willingness to learn. Let us know why this field excites you!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at MirrorWeb
✨Know Your Stuff
Familiarise yourself with digital preservation concepts and web archiving standards. Brush up on MirrorWeb’s Preservation product and be ready to discuss how you can contribute to maintaining quality assurance in their services.
✨Show Off Your Attention to Detail
Prepare examples from your past experiences where your methodical approach made a difference. Highlight any instances where you identified issues or improved processes, as this role is all about ensuring consistent quality checks.
✨Get Comfortable with AI Tools
Since the role involves using AI-assisted tooling for QA workflows, demonstrate your willingness to learn new technologies. You might even want to research some AI tools related to quality assurance to show your proactive attitude.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be interfacing directly with clients, being able to document findings accurately and elevate issues effectively will be crucial. Consider doing mock interviews to refine your communication skills.
