Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Pioneer AI-driven TAM services and optimise enterprise workflows with Miro.
- Company: Join Miro, a leading visual workspace for innovation.
- Benefits: Equity, wellbeing benefits, WFH allowance, and learning stipends.
- Other info: Be part of a diverse team that values collaboration and growth.
- Why this job: Shape how enterprises innovate using cutting-edge AI technology.
- Qualifications: 5+ years in technical roles and hands-on AI experience required.
The predicted salary is between 36000 - 60000 £ per year.
About The Team
You will join Miro's Professional Services team as a Technical Account Manager in EMEA, reporting directly to the EMEA + JAPAC lead. Our mission is straightforward: be strategic partners to the enterprise customers who pay for TAM services. You will work closely with the PS team to share what you are learning and avoid reinventing the wheel, partner with Product to stay ahead of new capabilities and solve tricky technical challenges, and team up with Customer Success to ensure large accounts receive both the deep technical expertise and the relationship coverage they need. This is a newly created role designed to fill a real gap — we need someone who can bring advanced consulting skills with a sharp focus on AI-driven delivery.
About The Role
You will be the first to pioneer how we deliver TAM services using Miro's AI capabilities, then feed those insights back to help the whole team improve. Your job is to help enterprise customers redesign how they work — guiding them through innovation workflows, building integration strategies that actually stick, and turning Miro into something their teams cannot imagine working without. You will spot opportunities to improve platform health and adoption before customers even ask, equip internal champions to spread adoption across their organisations, and lead the kind of change management that makes Miro a cornerstone of how companies innovate. The work matters because you are directly shaping how enterprises use AI to transform their workflows and embed better ways of working into their daily reality.
What You’ll Do
- Re-design and optimize AI-driven business workflows that transform how enterprise customers work across the full innovation cycle, from discovery through delivery.
- Support customers in integrating with Miro's REST APIs, WebSDK, and MCP to create integrations that drive real business value.
- Own the technical health of customer accounts by monitoring platform engagement and spotting opportunities to deepen adoption, reduce time spent switching between tools, and help teams work faster with Miro's AI capabilities.
- Build and scale adoption across customer organisations by coaching internal champions, supporting Centres of Excellence, and helping teams navigate the organisational change that comes with making Miro a strategic part of how they innovate.
- Partner with Customer Success Managers to run Quarterly Business Reviews, turning platform data and adoption patterns into clear insights that inform strategy and prove business impact.
- Act as the strategic technical partner for customers paying for TAM services — you will own outcomes end-to-end, anticipate needs before they surface, and proactively shape how customers get the most from Miro.
What You’ll Need
- 5+ years in consulting, technical account management, forward deployed engineering, or similar customer-facing technical roles at enterprise SaaS companies — you have been in the room with complex customers before.
- Hands-on experience with AI tools, prompt engineering, and agentic workflows — this isn’t theoretical; you actively use AI to solve problems and deliver faster, and you are comfortable teaching customers to do the same (this is critical).
- Strong technical fluency with APIs, integrations, and how enterprise IT ecosystems actually work — you can architect solutions and have technical conversations that build customer confidence.
- A track record of leading workflow optimization, driving platform adoption at scale, and managing change across large organisations — you know what it takes to get entire departments to work differently.
- Expertise in using platform analytics to make data-informed decisions and the ability to facilitate executive-level conversations and cross-functional workshops with credibility.
- A proactive, ownership-driven mindset — you act without waiting for permission, define what success looks like, and drive to outcomes instead of just completing tasks.
What’s In It For You
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborating in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Technical Account Manager employer: Miro
Contact Detail:
Miro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Miro on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Account Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Miro's AI capabilities. Familiarise yourself with how they integrate into workflows and be ready to discuss how you can leverage these tools to drive adoption. Show us you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led change in previous roles. We want to hear about your successes in driving platform adoption and optimising workflows—make it relatable and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Miro team. Let’s make this happen together!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, make sure to highlight your hands-on experience with AI tools. We want to see how you've used AI to solve real problems and how you can teach others to do the same. This role is all about innovation, so let your enthusiasm shine through!
Tailor Your Experience: Don’t just send a generic CV! We’re looking for someone who has a solid background in technical account management or consulting. Make sure to tailor your application to showcase relevant experiences that align with the job description. Show us how your past roles have prepared you for this exciting opportunity.
Be Proactive: In your written application, demonstrate your proactive mindset. Share examples of how you've anticipated customer needs or led change in previous roles. We love candidates who take ownership and drive outcomes, so make sure we see that in your application!
Connect the Dots: Use your application to connect your skills and experiences directly to the responsibilities outlined in the job description. Whether it's your technical fluency with APIs or your ability to facilitate executive-level conversations, make it clear how you can contribute to our mission at Miro. And remember, apply through our website for the best chance!
How to prepare for a job interview at Miro
✨Know Your AI Tools
Make sure you’re well-versed in the AI tools and capabilities that Miro offers. Be ready to discuss how you've used AI in past roles to solve problems and improve workflows. This will show your technical fluency and ability to teach customers effectively.
✨Understand the Customer's Needs
Before the interview, research potential enterprise customers and their industries. Think about how Miro can specifically help them innovate and streamline their processes. This will demonstrate your proactive mindset and strategic thinking during the conversation.
✨Showcase Your Consulting Skills
Prepare examples from your previous experience where you’ve successfully led workflow optimisations or managed change across large organisations. Highlight your ability to build relationships and act as a trusted advisor, which is crucial for a Technical Account Manager.
✨Be Data-Driven
Familiarise yourself with platform analytics and be prepared to discuss how you’ve used data to inform decisions in past roles. This will not only showcase your analytical skills but also your understanding of how to drive platform adoption and prove business impact.