At a Glance
- Tasks: Lead engaging training sessions and create educational content for Miro users.
- Company: Join Miro, a global leader in visual collaboration and innovation.
- Benefits: Enjoy competitive equity, health insurance, and a learning allowance.
- Other info: Be part of a diverse team that values collaboration and innovation.
- Why this job: Make a real impact by empowering users to maximise their Miro experience.
- Qualifications: 3-5 years of training experience and excellent public speaking skills.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
We\\\'re looking for a senior facilitator and learning consultant to deliver best-in-class product training experiences, facilitate webinars and other large-audience scaled events expertly, and maintain positive relationships with our valued customers. The senior facilitator partners with the Manager of Education Experiences and members of the team to craft and maintain a library of entertaining and educational content. The role will suit those who love working cross-functionally, get joy from live training and responding to user questions, and who are excited about novel approaches to crafting content.
The Team
The Customer Journeys and Education team provides value at scale for all of our users and customers through well-crafted learning experiences, campaigns, and resources to ensure their success. We use digital, live, and on-demand methods to connect Miro customers to the best practices that will help them build the next big thing. Our highly specialized teams drive onboarding, adoption, engagement, and expansion by leveraging best in class educational content and data-driven journey orchestration.
What You’ll Do
- Lead scaled, virtual instructor-led training (VILT) experiences to train end users as well as some of our most important accounts on getting the most out of Miro
- Serve as the lead learning consultant for our EMEA region, managing and delivering engagements with some of our largest customers to help them drive adoption at scale
- Craft and maintain content that demonstrates how to use Miro for both practical and aspirational use cases
- Partner with the Miro Academy team on cross-functional projects to understand and propose solutions to user pain points and needs
- Manage live training requests and partner with the facilitator team to improve processes and maintain systems that support the flow of facilitation work
What You’ll Need
- 3-5 years of training experience; client-facing experience required
- SaaS/tech training experience as a plus
- A strong grasp of adult learning principles and best practices to help create supportive and effective live training experiences
- Excellent public speaking skills with an emphasis on combining compelling storytelling with effective technical training
- Excellent project and relationship management skills to support account teams with customer training opportunities
- Strong consultative skills to determine customer learning needs and recommend effective solutions to help them achieve their goals
What\\\'s In It For You
- Competitive equity package
- Health insurance for you and your family
- Corporate pension plan
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform\\\'s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check Out More About Life At Miro
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro\\’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Senior Customer Training Specialist in City of London employer: Miro
Miro is an exceptional employer that champions a collaborative and innovative work culture, making it an ideal place for a Senior Customer Training Specialist. With a commitment to employee growth through annual learning allowances, a supportive environment, and a diverse global team, Miro offers unique advantages such as competitive equity packages and comprehensive health benefits. The role provides the opportunity to engage with leading clients in the EMEA region, ensuring meaningful contributions to customer success while working in a dynamic and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Training Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Customer Training Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your training experiences, webinars, and any content you've crafted. This will give potential employers a taste of what you can bring to the table and help you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to training and customer engagement. Think about how you can demonstrate your public speaking skills and consultative approach during the conversation. Remember, it's all about showing how you can help customers succeed!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Miro and contributing to our mission of empowering teams to create the next big thing.
We think you need these skills to ace Senior Customer Training Specialist in City of London
Some tips for your application 🫡
Show Your Passion for Training:When you're writing your application, let your enthusiasm for training shine through! We want to see how much you love facilitating learning experiences and helping others succeed. Share specific examples of your past training roles and how they made a difference.
Tailor Your Content:Make sure to customise your application to reflect the job description. Highlight your experience with SaaS or tech training, and mention any relevant projects that showcase your ability to craft engaging content. We appreciate when candidates take the time to align their skills with our needs!
Be Clear and Concise:Keep your application straightforward and to the point. We value clarity, so avoid jargon and focus on what makes you a great fit for the role. Use bullet points if it helps to make your achievements stand out – we love a well-organised application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team at Miro!
How to prepare for a job interview at Miro
✨Know Your Audience
Before the interview, research Miro and its products thoroughly. Understand their customer base and the specific challenges they face. This will help you tailor your responses and demonstrate how your experience aligns with their needs.
✨Showcase Your Training Skills
Prepare to discuss your previous training experiences in detail. Highlight any innovative methods you've used to engage learners, especially in a virtual setting. Be ready to share examples of how you've successfully managed large-scale training sessions.
✨Emphasise Collaboration
Since the role involves working cross-functionally, be prepared to talk about your experience collaborating with different teams. Share specific examples of how you've partnered with others to create effective training content or solve user pain points.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in Miro's mission and culture. Inquire about their approach to customer training and how they measure success. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
