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For Companies At a Glance
- Tasks: Own the renewal journey for customers and drive retention.
- Company: Miro is a global visual workspace platform with over 90M users.
- Benefits: Enjoy competitive equity, health insurance, and a learning allowance.
- Why this job: Join a diverse team focused on collaboration and innovation.
- Qualifications: 3+ years in SaaS roles; fluent in English and German.
- Other info: Work in a supportive environment that values big dreams.
The predicted salary is between 36000 - 60000 £ per year.
About The Team
The Renewals org is a diverse team, based in hubs across the globe, responsible for managing all Miro subscription renewals, direct and through the partner channel. We are looking for you to complete our team and start owning the relationship with our most valued customers. All ideas and initiatives are welcome with a highly collaborative approach and a mindset that we are better together.
About The Role
The Renewals Manager is tasked with owning the renewal journey for our existing customer base, achieving a high retention rate across their assigned territory, and partnering closely with cross-functional teams to delight our customers and ensure long term success with Miro. You will take an active role in driving this critical aspect of the customer lifecycle, minimizing attrition and creating favorable outcomes for our customers.
What You’ll Do
- Own the renewal process from initiation to close
- Interact directly with customers and partners (from ICs to the C-suite) to manage the renewal conversation and process
- Collaborate with Customer Success and Sales teams to understand customer's goals and identify upsell opportunities
- Defend and improve customer retention metrics
- Suggest improvements to current processes/workflows and work cross-functionally to implement and enable
- Work with our distributed team to produce an extraordinary customer experience
- Maintain an accurate 120-day forecast
What You’ll Need
- 3+ years of experience in a commercial/closing SaaS role (Account executive, renewals, or account management) managing a large book of business including high value ARR accounts
- Courageous communicator: Comfortable speaking with customers on all levels, from procurement to executives
- Collaborate cross-functionally in the customer's best interests, with our accounting, finance, deal desk, support, success and sales teams
- Change agent: Quick learner and can work effectively in a fast-paced and evolving organization
- Detail and process oriented
- Fluency in English & German
What’s In It For You
- Competitive equity package
- Health insurance for you and your family
- Corporate pension plan
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Renewal Manager DACH employer: Miro
Contact Detail:
Miro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Manager DACH
✨Tip Number 1
Familiarise yourself with Miro's platform and its features. Understanding how the product works will help you engage in meaningful conversations with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Miro on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Renewals Manager role, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience with customer retention strategies. Be ready to share specific examples of how you've successfully managed renewals and improved retention rates in your previous roles.
✨Tip Number 4
Showcase your collaborative skills by thinking of ways you can work cross-functionally at Miro. Highlight any past experiences where you’ve successfully partnered with other teams to achieve a common goal, as this is crucial for the role.
We think you need these skills to ace Renewal Manager DACH
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS roles, particularly in renewals or account management. Emphasise your achievements in customer retention and upselling, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Miro and the Renewals Manager position. Discuss how your skills align with their needs, particularly your ability to communicate effectively with customers at all levels and your experience in managing high-value accounts.
Showcase Collaboration Skills: Highlight examples from your past work where you successfully collaborated with cross-functional teams. This will demonstrate your ability to work in a team-oriented environment, which is crucial for this role.
Prepare for the Interview: If selected for an interview, be ready to discuss specific strategies you've used to improve customer retention and manage renewals. Prepare to share your thoughts on how you would approach the renewal process at Miro and any ideas you have for enhancing customer experience.
How to prepare for a job interview at Miro
✨Understand the Renewal Process
Make sure you have a solid grasp of the renewal process from initiation to close. Be prepared to discuss how you would manage this journey and any strategies you've used in the past to ensure high retention rates.
✨Showcase Your Communication Skills
As a Renewal Manager, you'll be interacting with customers at all levels. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics with C-suite executives.
✨Highlight Cross-Functional Collaboration
Demonstrate your ability to work collaboratively with various teams, such as Customer Success and Sales. Share examples of how you've successfully partnered with others to achieve customer goals and drive upsell opportunities.
✨Prepare for Change Management
Since the role requires being a change agent, think about times you've adapted to fast-paced environments or implemented new processes. Be ready to discuss how you can contribute to improving workflows and enhancing the customer experience.
