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- Tasks: Lead the product roadmap for billing and payments, optimising customer payment experiences.
- Company: Miro is a global visual workspace empowering teams to innovate and collaborate effectively.
- Benefits: Enjoy competitive equity, health insurance, free office snacks, and a learning allowance.
- Why this job: Join a vibrant team focused on innovation and collaboration in a diverse work environment.
- Qualifications: 3+ years in SaaS product management with a passion for billing and payment systems.
- Other info: Be part of a mission-driven company that values diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
The Billing and Payments team is a part of Miro Monetization sub-stream. We work to ensure the stability of our automatic recurring payments integrations and explore new opportunities for revenue growth, cost reduction, as well as help Miro be compliant with financial regulations and industry standards. As a recurring subscription business, this role is crucial to Miro and customer lifetime value.
At Miro, product development is an extremely collaborative effort between engineering, design, and analytics, so we are seeking an individual who communicates exceptionally well and wants the team to succeed. As the owner of our subscription engine, you'll have a direct impact on how customers make payments, how we partner with key payment processors and how the subscriptions are being managed. We use Stripe for processing payments, and the goal is to ensure that the payment flow works as frictionlessly as possible. You will be responsible for driving the roadmap for the billing services that Miro relies on for revenue, including payments optimization, developing product requirements, overseeing execution for our subscription management and internal billing admin system. You'll work with internal stakeholders across engineering, legal, tax, partnerships, finance, and product.
What you’ll do:
- Define and own the product roadmap, aligning it with business objectives and customer needs.
- Scale and optimize our billing system to drive new revenue and support Miro’s global growth.
- Develop seamless, automated recurring billing and checkout experiences.
- Collaborate closely with Finance, Tax, Marketing, Partnerships, Product, and Engineering teams.
- Leverage data insights to enhance UX, eliminate friction, and reduce support tickets.
What you’ll need:
- A proven track record in SaaS product management.
- 3+ years experience managing technical software products or working on systems related to subscription management, revenue recognition and recurring billing.
- A passion for elevating the best-in-class billing and payment experience for a global customer base.
- Ability to understand complex technical architectures and map data flows between dependent systems.
- Capable of making meaningful contributions to high-stakes discussions on billing architecture.
- Excellent collaboration skills to thrive alongside our talented, multidisciplinary team.
- The expertise to develop and execute a robust payments roadmap and strategy.
- And of course, the readiness to enjoy a vibrant, fun, and innovative work environment.
What’s in it for you:
- Competitive equity package
- Health insurance for you and your family
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
About Miro:
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Product Manager - Billing & Payments employer: Miro
Contact Detail:
Miro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Billing & Payments
✨Tip Number 1
Familiarise yourself with Stripe and its integration processes, as this is a key part of the role. Understanding how to optimise payment flows will give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your knowledge of SaaS product management and subscription models. Being able to discuss trends and challenges in these areas will demonstrate your expertise and passion for the field.
✨Tip Number 3
Prepare examples of how you've successfully collaborated with cross-functional teams in the past. Miro values teamwork, so showcasing your ability to work well with others will be crucial.
✨Tip Number 4
Research Miro's company culture and values thoroughly. Be ready to articulate how your personal values align with theirs, especially around collaboration and innovation, to make a strong impression.
We think you need these skills to ace Product Manager - Billing & Payments
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS product management and any relevant work with subscription management systems. Use specific examples that demonstrate your ability to optimise billing processes and enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving billing and payment experiences. Mention how your skills align with Miro's mission and values, and provide examples of how you've successfully collaborated with cross-functional teams in the past.
Showcase Relevant Skills: Emphasise your technical understanding of payment architectures and data flows in your application. Highlight any experience you have with tools like Stripe, as well as your ability to leverage data insights to improve user experience.
Prepare for Interviews: Anticipate questions about your approach to product roadmaps and your experience with revenue growth strategies. Be ready to discuss specific challenges you've faced in previous roles and how you overcame them, showcasing your resilience and collaborative spirit.
How to prepare for a job interview at Miro
✨Understand the Product Roadmap
Familiarise yourself with Miro's product roadmap and how it aligns with business objectives. Be prepared to discuss how your experience in SaaS product management can contribute to optimising the billing system and driving revenue growth.
✨Showcase Collaboration Skills
Since this role requires close collaboration with various teams, be ready to share examples of how you've successfully worked with cross-functional teams in the past. Highlight your communication skills and ability to thrive in a multidisciplinary environment.
✨Demonstrate Technical Understanding
Brush up on your knowledge of subscription management systems and payment processing, particularly with tools like Stripe. Be prepared to discuss complex technical architectures and how you can map data flows between systems effectively.
✨Prepare for Behavioural Questions
Expect questions that assess your alignment with Miro's values, such as curiosity, resilience, and empathy. Think of specific situations where you've demonstrated these qualities, especially in high-stakes discussions or challenging projects.
