At a Glance
- Tasks: Partner with Enterprise customers to optimise workflows and drive AI adoption.
- Company: Join a leading tech company shaping innovation in the AI era.
- Benefits: Equity, wellbeing benefits, WFH allowance, and learning stipends.
- Other info: Dynamic role with opportunities for career growth in a collaborative team.
- Why this job: Make a real impact on how top companies innovate and collaborate.
- Qualifications: 5+ years in technical account management and fluency in German & English.
The predicted salary is between 60000 - 80000 £ per year.
About the Team
We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximise the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow optimisation, driving AI-powered adoption and embedding Miro into their innovation operating models. In addition to your post-sale advisory responsibilities, you will play an active role in the pre-sales and engagement management process. This means partnering with Sales and the broader Go-To-Market team to shape, scope, and position Professional Services engagements for prospective and expanding Enterprise accounts. You will contribute to customer discovery, proposal development, and the definition of measurable business outcomes—ensuring a seamless bridge from the Sales promise to Delivery execution. TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers.
What you’ll do
- Engagement Management & Pre-Sales: Partner with Sales to identify, qualify, and prioritize complex and strategic Professional Services opportunities within your assigned accounts. Lead or contribute to customer discovery workshops to uncover business challenges, define desired outcomes, and translate findings into well-scoped service proposals. Position and articulate the value of Miro's Professional Services offerings to business stakeholders and executive sponsors. Contribute to services bookings goals and pipeline health by actively nurturing pre-sales relationships and ensuring timely, accurate proposal development.
- Workflow Transformation: Guide customers in designing and evolving AI-driven workflows across the Discover–Define–Deliver innovation lifecycle. Recommend and architect integration strategies and automation opportunities utilizing Miro’s API, WebSDK & MCP that drive alignment, speed and business value. Provide guidance on embedding Miro into the customer’s existing systems and ways of working.
- Proactive Technical Optimization: Monitor platform health, engagement, usage patterns and feature adoption. Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities.
- Change Management & Scaling: Equip internal champions with strategies to scale adoption across departments, regions and teams. Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale. Navigate organizational change to help Miro become a strategic pillar in innovation initiatives.
- Strategic Alignment & Continuous Improvement: Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals. Provide adoption reporting and business outcome analytics to inform ongoing strategy.
What you’ll need
- 5+ years in consulting, technical account management, forward-deployed engineering or similar roles in enterprise SaaS.
- Experience operating in a pre-sales environment: shaping, scoping and positioning Professional Services engagements; comfortable developing customer proposals.
- Strong technical fluency: familiarity with APIs, integrations and enterprise IT ecosystems.
- Proven ability to lead workflow optimisation, platform adoption and large-scale change management initiatives.
- Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer use cases; familiarity with MCP and low/no code tooling a plus.
- Expertise in platform analytics to drive data-informed decisions and continuous improvement.
- Skilled at facilitating executive-level discussions and cross-functional workshops.
- Familiarity with collaboration tooling and product/service development workflows is a plus.
- Highly proactive, strategic thinker with a strong customer outcome orientation.
- Fluency in both German & English (spoken & written) required.
- Willing to travel to customer sites up to 25%.
About the Engagement Model
- Pre-Sales Contribution: TAMs are expected to actively contribute to the pre-sales cycle for their accounts, partnering with Sales to scope and position services engagements alongside their post-sale delivery responsibilities.
- Fractional Engagement Model: Support a portfolio of up to three enterprise customers at 33%, 50% or 100% dedication levels.
- Strategic Advisory Focus: TAMs provide strategic vision, technical program management and workflow optimisation guidance—not technical support, formal training delivery or custom development services.
Why you’ll love working here
- You’ll help shape how the world’s leading companies innovate and collaborate in the AI-powered era.
- You’ll join a highly motivated, collaborative and customer-obsessed team.
- You’ll work on cutting-edge problems at the intersection of collaboration, innovation and AI.
- You’ll have the opportunity to grow your career in a fast-paced, mission-driven environment.
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
Technical Account Manager (German-speaking) in London employer: Miro
Miro is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. As the Director of Product Design, you will not only lead a talented team but also engage directly in the design process, ensuring your contributions shape the future of AI-powered collaboration tools. With a strong focus on employee growth, Miro offers comprehensive benefits including equity, wellbeing support, and a commitment to professional development, making it an ideal place for those seeking meaningful and rewarding employment in New York.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager (German-speaking) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Miro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Miro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager (German-speaking) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Miro:Your cover letter is your chance to shine! Tell us why you want to work at Miro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Miro!
How to prepare for a job interview at Miro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
