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For Companies At a Glance
- Tasks: Lead customer engagement and drive service delivery for innovative solutions.
- Company: Join a dynamic team at Miro, a leader in collaborative software.
- Benefits: Enjoy equity, wellbeing perks, WFH allowance, and learning stipends.
- Other info: Diverse team culture with opportunities for growth and travel.
- Why this job: Make a real impact by helping clients achieve their business goals.
- Qualifications: 5+ years in consulting with strong communication and strategic thinking skills.
The predicted salary is between 60000 - 80000 £ per year.
About the Team
About the Role
As an Engagement Manager, you will support the Go To Market organisation in developing, positioning, and scaling the solutions that help customers accelerate their business outcomes with Miro. You will be the subject matter expert for positioning Professional Services with customers, driving a healthy services pipeline, bookings, and a global portfolio of service offerings that best reflect customer needs. Day-to-day responsibilities include alignment with sales leadership on priority accounts, leading customer discovery and proposal development, orchestrating customer pilots, supporting post-sale handoff and mobilisation of delivery teams, and optimising our global portfolio of both one-time and recurring Service Offerings. In essence, the Engagement Manager bridges the Sales promise to the Delivery execution.
What you’ll do
- Business Development
- Act as an advisor for positioning Professional Services with customers, ensuring that Sales and Customer Success understand our offerings and can articulate the value of services.
- Own pre-sales activities such as customer discovery, solutioning, and proposal development for Professional Services, working cross-functionally to gain alignment.
- Lead customer discovery workshops and pilots to articulate the business value of Miro, and develop the estimated delivery scope and effort required to realize that value.
- Be accountable for the team's attainment of key metrics and outcomes, including: service bookings, retention, expansion, customer outcomes, and customer satisfaction.
- Retain and nurture client relationships post-engagement to ensure ongoing opportunities are realised and acted upon appropriately.
- Solution Orchestration
- Navigate and engage within our partner ecosystem, where partners may simultaneously work with you around a common set of accounts.
- Incubate repeatable, AI-native customer solutions aligned with the Miro platform, and remain current on related features.
- Contribute to the development of professional services offerings and delivery methodologies.
- Delivery Oversight
- Provide Consultants with subject matter expertise related to the proposed solution and client needs to ensure successful project delivery.
- Where appropriate and required, provide direct oversight to project teams during the full lifecycle of the engagement.
- Manage multiple strategic clients simultaneously.
- Proactively identify and mitigate risks to customer success, be it through the addition of new features and services, strategy & planning, or escalation.
What you’ll need
- 5+ years of consulting/service delivery experience at a SaaS (or related) company, driving transformation, innovation, and change initiatives with Fortune 500 clients.
- 2+ years of experience operating in a pre-sales environment, shaping and scoping large and complex services engagements.
- Highly proactive, strategic thinker with a strong customer outcome orientation.
- Strong written and verbal communication skills, executive-level presence and experience working in a client advisory role.
- Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer solutions; familiarity with MCP and low/no code tooling a plus.
- Strong background in change management, with the ability to navigate and lead organisational transformations.
- Demonstrated ability to lead and manage projects with cross-functional partners and customers, yielding influence without direct authority.
- Familiarity with collaboration tooling and product/service development workflows is a plus.
- Willing to travel to customer sites up to 25%.
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
Engagement (Pursuit) Manager, Professional Services in London employer: Miro
Contact Detail:
Miro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement (Pursuit) Manager, Professional Services in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly articulate how your experience aligns with their needs. Tailor your message to highlight your consulting and service delivery skills, especially in SaaS environments.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that demonstrate your success in previous roles. Highlight specific projects where you drove transformation and innovation, especially with Fortune 500 clients. This will help you stand out as a subject matter expert.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets into the right hands. Let’s get you on board!
We think you need these skills to ace Engagement (Pursuit) Manager, Professional Services in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience in consulting and service delivery, especially with SaaS companies, to show us you’re the right fit.
Showcase Your Communication Skills: Since strong written and verbal communication is key for this role, use your application to demonstrate these skills. Keep it clear, concise, and professional while still showing your personality!
Highlight Relevant Experience: Don’t forget to mention any pre-sales experience or work with Fortune 500 clients. We want to see how you've driven transformation and innovation in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Miro
✨Know Your Stuff
Make sure you understand Miro's Professional Services inside and out. Familiarise yourself with their offerings, how they position themselves in the market, and the value they bring to customers. This will help you articulate your insights during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your consulting and service delivery experience, especially in a SaaS environment. Highlight any successful projects where you drove transformation or innovation, particularly with large clients.
✨Engage with Questions
Come prepared with thoughtful questions about the role and the team. This shows your genuine interest and helps you assess if the company culture aligns with your values. Ask about their approach to customer success and how they measure outcomes.
✨Demonstrate Strategic Thinking
Be ready to discuss how you would approach business development and solution orchestration for Miro. Think about how you can leverage AI and collaboration tools to enhance customer solutions, and be prepared to share your ideas on optimising service offerings.