EMEA Technical Account Manager in London

London Full-Time No working from home possible

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About the Team

About the Role

We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor, guiding customers through workflow transformations, driving AI-powered adoption and embedding Miro into their innovation operating models.

TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers.

What you’ll do

Workflow Transformation

Guide customers in designing and evolving AI-driven workflows & governance across the Discover–Define–Deliver innovation lifecycle
Recommend and drive integration strategies and automation opportunities utilizing Miro’s API, WebSDK & MCP that drive alignment, speed and business value
Provide guidance on embedding Miro into the customer’s existing systems and ways of working.

Proactive Technical Optimization

Monitor platform health, engagement, usage patterns and feature adoption
Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities.

Change Management & Scaling

Equip internal champions with strategies to scale adoption across departments, regions and teams.
Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale.
Navigate organizational change to help Miro become a strategic pillar in innovation initiatives.

Strategic Alignment & Continuous Improvement

Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals.
Provide adoption reporting and business outcome analytics to inform ongoing strategy.

What you’ll need

5+ years in consulting, technical account management, forward deployed engineering or similar roles in enterprise SaaS
Strong technical fluency: familiarity with APIs, MCP connectors, integrations and enterprise IT ecosystems
Proven ability to lead workflow optimization, platform adoption and large-scale change management initiatives
Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer use cases; familiarity with low/no code tooling a plus
Expertise in platform analytics to drive data-informed decisions and continuous improvement
Skilled at facilitating executive-level discussions and cross-functional workshops
Familiarity with collaboration tooling, Agile transformation and product/service development workflows is a plus
Highly proactive, strategic thinker with a strong customer outcome orientation
Willing to travel to customer sites up to 25%

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

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