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- Tasks: Manage Enterprise customer portfolios and ensure they achieve maximum value from Miro.
- Company: Join Miro, a global leader in visual collaboration and innovation.
- Benefits: Competitive equity, health insurance, corporate pension, and learning allowances.
- Why this job: Be the voice of customers and drive their success with innovative solutions.
- Qualifications: 3+ years in Customer Success with Enterprise clients and strong communication skills.
- Other info: Dynamic, diverse team with opportunities for growth and travel.
The predicted salary is between 36000 - 60000 £ per year.
Enterprise Customer Success Manager – UK/I
Join to apply for the Enterprise Customer Success Manager – UK/I role at Miro
About The Team
Miro’s Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing. The Customer Success team is a global group and this role sits on our Strategic Customer Success team for the DACH region. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. Learn more here.
About The Role
We are looking for empathetic, customer-centric individuals to join our team. An Enterprise Customer Success Manager’s primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. You will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships, be passionate about getting multi-threaded within accounts, build and maintain joint success plans, schedule and run quarterly executive business reviews, and act as the voice of the customer within Miro.
What You’ll Do
- Manage a portfolio of Enterprise customers
- Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
- Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
- Identify, track, and improve the health status of each of your customers
- Make sure that customers get maximum value from Miro and provide insight through high-touch engagements
- Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
- Be the voice of the customer back into our organization
- Collaborate with sales on creating account plans and delivering QBRs
What You’ll Need
- 3+ years experience in Customer Success or other B2B customer-facing roles, working with Enterprise customers (>5K employees or >500 users)
- Consistent track record of handling portfolios of 30-50 Enterprise accounts
- Ability to recognize and maximize business value as well as internal opportunities
- Ability to strategically prioritize your book of business
- Proactive and collaborative mentality with excellent time management; ability to handle multiple accounts and assignments
- Experience or curiosity about the SaaS space
- Strong verbal and written communication skills
- Excellent listening skills, customer-centric mindset and empathy towards users and customers
- Quick learner and ability to work effectively in a constantly evolving scale-up environment
- Willing and able to travel abroad regularly
What’s In It For You
- Competitive equity package
- Health insurance for you and your family
- Corporate pension plan
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform\’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro serves more than 90M users and 250,000 companies. Founded in 2011, Miro has locations worldwide and a growing team focused on collaboration and innovation.
We’re unlocking community knowledge — experts add insights into articles, started with the help of AI. If this sounds like something that excites you, we want to hear from you.
Check Out More About Life At Miro
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — guides our product, people, and culture. Diversity and inclusion are important to us, and we welcome talent from all backgrounds to step forward and contribute.
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Enterprise Customer Success Manager - UK/I employer: Miro
Contact Detail:
Miro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager - UK/I
✨Tip Number 1
Get to know the company inside out! Research Miro's products and values so you can speak their language during interviews. This shows you're genuinely interested and ready to be a part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role and have examples ready that showcase your customer success skills. Practice makes perfect, so get comfortable talking about your achievements.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Enterprise Customer Success Manager - UK/I
Some tips for your application 🫡
Show Your Customer-Centric Side: In your application, make sure to highlight your experience in customer success roles. We want to see how you've gone above and beyond to ensure customers get the most out of their investments, just like we do at Miro.
Be a Miro Product Expert: Familiarise yourself with Miro's platform before applying. Mention any relevant experience you have with SaaS products or similar tools, as this will show us you're ready to hit the ground running!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that align with the Enterprise Customer Success Manager role. We love seeing candidates who take the time to connect their background with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Miro
✨Know Your Miro Inside Out
Before the interview, dive deep into Miro's platform. Familiarise yourself with its features and how they can drive value for enterprise customers. This knowledge will help you demonstrate your ability to guide clients effectively during the interview.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you've successfully nurtured customer relationships. Highlight how you’ve ensured customer success and satisfaction, as this role is all about being empathetic and understanding customer needs.
✨Be Ready to Discuss Strategic Prioritisation
Think about how you would manage a portfolio of 30-50 enterprise accounts. Be prepared to discuss your strategies for prioritising tasks and ensuring that each customer receives the attention they need to thrive with Miro.
✨Engage with Questions
Prepare insightful questions about Miro’s customer success strategies and team dynamics. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s mission of empowering customers.
