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For Companies At a Glance
- Tasks: Manage Enterprise customer portfolios and ensure they achieve maximum value from Miro.
- Company: Join Miro, a global leader in visual collaboration and innovation.
- Benefits: Competitive equity, health insurance, corporate pension, and learning allowances.
- Why this job: Be the voice of customers and drive their success with innovative solutions.
- Qualifications: 3+ years in Customer Success with Enterprise clients and strong communication skills.
- Other info: Dynamic, diverse team culture focused on collaboration and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
About the Team
Miro\’s Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing The Customer Success team is a global group and this role sits on our Strategic Customer Success team for the DACH region. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. Learn more here.
About the Role
We are looking for empathetic, customer-centric individuals to join our team An Enterprise Customer Success Manager\’s primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts. You will build and maintain joint success plans, schedule and run quarterly executive business reviews, and you will act as the voice of the customer within Miro.
What you\’ll do
- Manage a portfolio of Enterprise customers
- Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
- Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
- Identify, track, and improve the health status of each of your customers
- Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
- Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
- Be the voice of the customer back into our organization
- Collaborate with your sales colleagues on creating accounts\’ plans and delivering QBRs
What you\’ll need
- 3+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
- Consistent track record of handling portfolios of 30-50 Enterprise accounts
- Ability to recognize and maximize business value as well as internal opportunities
- Ability to strategically prioritize your book of business
- Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
- Experience or high curiosity about the SaaS space
- Strong verbal and written communication skills
- Excellent listening skills, customer-centric mentality and empathy towards users and customers
- Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
- Willing and able to travel abroad regularly
What\’s in it for you
- Competitive equity package
- Health insurance for you and your family
- Corporate pension plan
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform\’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you
Check out more about life at Miro:
- Youtube:
- Blog:
- Instagram:
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro\’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Enterprise Customer Success Manager employer: Miro
Contact Detail:
Miro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by understanding Miro's products inside out. The more you know, the better you can demonstrate how you can help customers achieve their goals using Miro. Show them you're not just another candidate!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've helped customers in the past. This will show that you’re not just about numbers but also about building relationships and driving success.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company!
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Show Your Customer-Centric Side: When writing your application, make sure to highlight your customer-centric mentality. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your empathy and dedication.
Be a Miro Product Expert: Familiarise yourself with Miro's platform and its capabilities before applying. Mentioning your knowledge of our product in your application will show us that you're genuinely interested and ready to help customers achieve their goals using Miro.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that align with the Enterprise Customer Success Manager role. We love seeing how your unique background fits into our mission.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at Miro
✨Know Your Product Inside Out
As an Enterprise Customer Success Manager, you need to be a Miro product expert. Familiarise yourself with all the features and capabilities of the platform. This will not only help you answer questions confidently but also demonstrate your commitment to helping customers achieve their goals.
✨Showcase Your Empathy
This role requires a customer-centric approach, so be prepared to share examples of how you've successfully built relationships with clients in the past. Highlight your listening skills and ability to understand customer needs, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage multiple accounts. Think of specific situations where you’ve had to prioritise tasks or resolve conflicts, and be ready to discuss the outcomes.
✨Demonstrate Your Collaborative Spirit
Collaboration is key at Miro, so be sure to highlight your experience working with cross-functional teams. Share instances where you’ve partnered with sales or other departments to drive customer success, as this will show you’re a team player who aligns with their values.