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For Companies At a Glance
- Tasks: Lead customer engagement and drive innovative solutions for enterprise clients using Miro's platform.
- Company: Join Miro, a dynamic company transforming collaboration with cutting-edge AI technology.
- Benefits: Enjoy equity, wellbeing benefits, WFH equipment allowance, and a learning stipend.
- Other info: Be part of a diverse team with opportunities for growth and travel.
- Why this job: Make a real impact by helping clients achieve exceptional outcomes through innovation.
- Qualifications: 5+ years in consulting, strong communication skills, and experience in pre-sales environments.
The predicted salary is between 60000 - 80000 ÂŁ per year.
About The Team
The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, implementation experts, and technical account managers work side‑by‑side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world‑class platform.
About The Role
As an Engagement Manager, you will support the Go To Market organisation in developing, positioning, and scaling the solutions that help customers accelerate their business outcomes with Miro. You will be the subject matter expert for positioning Professional Services with customers, driving a healthy services pipeline, bookings, and a global portfolio of service offerings that best reflect customer needs.
Day‑to‑day responsibilities include alignment with sales leadership on priority accounts, leading customer discovery and proposal development, orchestrating customer pilots, supporting post‑sale handoff and mobilisation of delivery teams, and optimising our global portfolio of both one‑time and recurring Service Offerings. In essence, the Engagement Manager bridges the Sales promise to the Delivery execution.
What You’ll Do
- Business Development
- Act as an advisor for positioning Professional Services with customers, ensuring that Sales and Customer Success understand our offerings and can articulate the value of services.
- Own pre‑sales activities such as customer discovery, solutioning, and proposal development for Professional Services, working cross‑functionally to gain alignment.
- Lead customer discovery workshops and pilots to articulate the business value of Miro, and develop the estimated delivery scope and effort required to realize that value.
- Be accountable for the team's attainment of key metrics and outcomes, including service bookings, retention, expansion, customer outcomes, and customer satisfaction.
- Retain and nurture client relationships post‑engagement to ensure ongoing opportunities are realised and acted upon appropriately.
- Solution Orchestration
- Navigate and engage within our partner ecosystem, where partners may simultaneously work with you around a common set of accounts.
- Incubate repeatable, AI‑native customer solutions aligned with the Miro platform, and remain current on related features.
- Contribute to the development of professional services offerings and delivery methodologies.
- Delivery Oversight
- Provide Consultants with subject matter expertise related to the proposed solution and client needs to ensure successful project delivery.
- Where appropriate and required, provide direct oversight to project teams during the full lifecycle of the engagement.
- Manage multiple strategic clients simultaneously.
- Proactively identify and mitigate risks to customer success, be it through the addition of new features and services, strategy & planning, or escalation.
What You’ll Need
- 5+ years of consulting/service delivery experience at a SaaS (or related) company, driving transformation, innovation, and change initiatives with Fortune 500 clients.
- 2+ years of experience operating in a pre‑sales environment, shaping and scoping large and complex services engagements.
- Highly proactive, strategic thinker with a strong customer outcome orientation.
- Strong written and verbal communication skills, executive‑level presence and experience working in a client advisory role.
- Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer solutions; familiarity with MCP and low/no code tooling a plus.
- Strong background in change management, with the ability to navigate and lead organisational transformations.
- Demonstrated ability to lead and manage projects with cross‑functional partners and customers, yielding influence without direct authority.
- Familiarity with collaboration tooling and product/service development workflows is a plus.
- Willing to travel to customer sites up to 25%.
What's In It For You
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Engagement (Pursuit) Manager, Professional Services employer: Miro
Contact Detail:
Miro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement (Pursuit) Manager, Professional Services
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research Miro and its Professional Services team thoroughly. We want you to be able to speak confidently about how you can help customers achieve exceptional outcomes with their collaboration and innovation.
✨Tip Number 3
Showcase your expertise! During interviews, share specific examples of how you've driven transformation and change initiatives in previous roles. We love hearing about real-world experiences that demonstrate your skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a thank-you note to express your appreciation. It’s a great way to keep the conversation going and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Engagement (Pursuit) Manager, Professional Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience in consulting and service delivery, especially with SaaS companies, to show us you’re the right fit for Miro.
Showcase Your Communication Skills: Since strong written and verbal communication is key for this role, use your application to demonstrate these skills. Keep it clear, concise, and professional while still letting your personality shine through!
Highlight Relevant Experience: Don’t forget to emphasise your pre-sales experience and any work you've done with Fortune 500 clients. We want to see how you've driven transformation and innovation in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Miro
✨Know Your Stuff
Make sure you understand Miro's platform and how it transforms collaboration. Brush up on the specifics of Professional Services and be ready to discuss how your experience aligns with their goals, especially in driving customer outcomes.
✨Showcase Your Consulting Skills
Prepare examples from your past roles that highlight your consulting and service delivery experience. Focus on how you've driven transformation and innovation for clients, particularly in a SaaS environment, as this will resonate well with the interviewers.
✨Engage with AI Insights
Since the role involves leveraging AI and agentic workflows, be prepared to discuss your familiarity with these technologies. Share any relevant experiences where you've used AI to enhance customer solutions or improve service offerings.
✨Demonstrate Strategic Thinking
Think about how you can articulate your strategic approach to business development and client engagement. Be ready to discuss how you've navigated complex client relationships and led projects without direct authority, showcasing your ability to influence and drive results.