At a Glance
- Tasks: Support Enterprise customers in achieving exceptional outcomes through Miro's Innovation Workspace.
- Company: Join Miro, a leading visual workspace for innovation with a global presence.
- Benefits: Enjoy equity, wellbeing benefits, WFH equipment allowance, and a learning stipend.
- Other info: Work in a diverse team with opportunities for growth and travel.
- Why this job: Be a key player in transforming how teams collaborate and innovate using cutting-edge technology.
- Qualifications: 5+ years in consulting/service delivery and strong customer outcome orientation required.
The predicted salary is between 60000 - 80000 € per year.
The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, implementation experts, and technical account managers work side‑by‑side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world‑class platform.
As an Engagement Manager, you will support the Go To Market organisation in developing, positioning, and scaling the solutions that help customers accelerate their business outcomes with Miro. You will be the subject matter expert for positioning Professional Services with customers, driving a healthy services pipeline, bookings, and a global portfolio of service offerings that best reflect customer needs.
Day‑to‑day responsibilities include alignment with sales leadership on priority accounts, leading customer discovery and proposal development, orchestrating customer pilots, supporting post‑sale handoff and mobilisation of delivery teams, and optimising our global portfolio of both one‑time and recurring Service Offerings. In essence, the Engagement Manager bridges the Sales promise to the Delivery execution.
What you’ll do
- Business Development: Act as an advisor for positioning Professional Services with customers, ensuring that Sales and Customer Success understand our offerings and can articulate the value of services. Own pre‑sales activities such as customer discovery, solutioning, and proposal development for Professional Services, working cross‑functionally to gain alignment. Lead customer discovery workshops and pilots to articulate the business value of Miro, and develop the estimated delivery scope and effort required to realise that value. Be accountable for the team's attainment of key metrics and outcomes, including: service bookings, retention, expansion, customer outcomes, and customer satisfaction. Retain and nurture client relationships post‑engagement to ensure ongoing opportunities are realised and acted upon appropriately.
- Solution Orchestration: Navigate and engage within our partner ecosystem, where partners may simultaneously work with you around a common set of accounts. Incubate repeatable, AI‑native customer solutions aligned with the Miro platform, and remain current on related features. Contribute to the development of professional services offerings and delivery methodologies.
- Delivery Oversight: Provide Consultants with subject matter expertise related to the proposed solution and client needs to ensure successful project delivery. Where appropriate and required, provide direct oversight to project teams during the full lifecycle of the engagement. Manage multiple strategic clients simultaneously. Proactively identify and mitigate risks to customer success, be it through the addition of new features and services, strategy & planning, or escalation.
What you’ll need
- 5+ years of consulting/service delivery experience at a SaaS (or related) company, driving transformation, innovation, and change initiatives with Fortune 500 clients.
- 2+ years of experience operating in a pre‑sales environment, shaping and scoping large and complex services engagements.
- Highly proactive, strategic thinker with a strong customer outcome orientation.
- Strong written and verbal communication skills, executive‑level presence and experience working in a client advisory role.
- Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer solutions; familiarity with MCP and low/no code tooling a plus.
- Strong background in change management, with the ability to navigate and lead organisational transformations.
- Demonstrated ability to lead and manage projects with cross‑functional partners and customers, yielding influence without direct authority.
- Familiarity with collaboration tooling and product/service development workflows is a plus.
- Willing to travel to customer sites up to 25%.
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location‑specific benefits, please refer to our Global Miro benefits board.
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co‑headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
Engagement Manager in London employer: Miro Group
Miro is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in their roles as Engagement Managers. With a strong focus on professional growth, Miro offers comprehensive benefits including equity, wellbeing support, and a dedicated Learning & Development stipend, ensuring that team members are well-equipped to drive innovation and collaboration for our Enterprise customers. Located in vibrant hubs like San Francisco and Amsterdam, Miro provides a unique opportunity to work alongside a diverse team committed to transforming how businesses innovate and collaborate.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Miro on LinkedIn. Ask them about their experiences and any tips they might have for landing the Engagement Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by understanding Miro's platform inside out. Familiarise yourself with their AI capabilities and how they enhance collaboration. Being able to discuss these topics confidently will show you're genuinely interested and knowledgeable.
✨Tip Number 3
Practice your pitch! You’ll need to articulate how your experience aligns with the role. Think about specific examples from your past that demonstrate your consulting skills and ability to drive customer outcomes. Make it relatable and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Miro team. Let’s get you that dream job!
We think you need these skills to ace Engagement Manager in London
Some tips for your application 🫡
Show Your Expertise:When applying for the Engagement Manager role, make sure to highlight your consulting and service delivery experience. We want to see how you've driven transformation and innovation in previous roles, especially with Fortune 500 clients.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who understand our needs and can articulate their fit.
Be Clear and Concise:Your written application should be clear and to the point. Use straightforward language to convey your ideas and experiences. We appreciate strong written communication skills, so make sure your application reflects that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and engaged with our company!
How to prepare for a job interview at Miro Group
✨Know Your Stuff
As an Engagement Manager, you'll need to be the go-to expert on Miro's Professional Services. Brush up on the specifics of the services offered and how they align with customer needs. Be ready to discuss how you can drive business outcomes using Miro’s platform.
✨Showcase Your Experience
With 5+ years in consulting or service delivery, make sure to highlight your relevant experiences. Prepare examples of how you've successfully managed projects, driven transformation, and engaged with Fortune 500 clients. This will demonstrate your capability to bridge sales and delivery.
✨Engage with AI Insights
Since familiarity with AI and agentic workflows is a plus, come prepared to discuss how you've leveraged these technologies in past roles. Share specific instances where you've used AI to enhance customer solutions or streamline processes.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Miro’s approach to customer engagement and how the Professional Services team collaborates with other departments. This shows your genuine interest and strategic thinking.
