Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions. This role requires close collaboration with the Spanish team and fluency in English and Spanish.
You will work on IVR, routing, bots, and analytics across Genesys Cloud CX, Architect, and related APIs. Responsibilities include configuring queues, skills, schedules, and data actions, plus developing integrations with external systems and outbound dialing campaigns.
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Senior Genesys Cloud Engineer — Remote, Global Impact employer: Miratech
Miratech is an exceptional employer that fosters a culture of Relentless Performance, ensuring a 99% project success rate and over 30% year-on-year revenue growth. With a commitment to employee development through mentorship and certification programs, as well as a welcoming multicultural environment, employees can thrive while working on impactful projects for top global clients. The flexibility of a Work From Anywhere culture, combined with comprehensive benefits and a focus on social sustainability, makes Miratech an attractive place for those seeking meaningful and rewarding employment in the tech industry.
