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- Tasks: Lead high-impact contact center projects and manage stakeholder communication.
- Company: Join a tech powerhouse with a 99% project success rate and rapid growth.
- Benefits: Enjoy remote work flexibility, competitive pay, and comprehensive benefits.
- Why this job: Make a global impact while thriving in a multicultural and inclusive environment.
- Qualifications: Fluency in French and experience with NICE CXone or similar platforms required.
- Other info: Work permit may be needed if not a passport holder of the country.
The predicted salary is between 28800 - 43200 £ per year.
Project Manager – NICE CXone, Bridgwater
Client:
Miratech
Location:
Bridgwater, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
3b5ab8f380ad
Job Views:
6
Posted:
12.07.2025
Expiry Date:
26.08.2025
Job Description:
We are looking for an experienced Project Manager with a background in NICE CXone omnichannel solutions to lead the delivery of high-impact contact center projects. This role requires excellent leadership, stakeholder management, and technical coordination skills to ensure the successful implementation of CXone solutions aligned with business objectives. The candidate should be available to work during European business hours and possess strong French language skills.
Responsibilities:
- Manage the delivery of NICE CXone implementation and enhancement projects.
- Act as the main point of contact between business stakeholders, technical teams, and vendors.
- Define project scope, objectives, timelines, and resource requirements in coordination with internal and external teams.
- Monitor project progress, manage risks, and ensure delivery within scope, time, and budget.
- Drive communication across multilingual stakeholders, ensuring alignment on requirements, timelines, and outcomes.
- Maintain project documentation and provide regular status reporting to leadership.
Qualifications:
- Fluency in French is mandatory.
- Proven experience as a Project Manager on NICE CXone or similar contact center platform projects.
- Solid understanding of contact center operations and omnichannel technologies.
- Familiarity with NICE CXone components.
- Strong skills in stakeholder communication, cross-functional team coordination, and issue resolution.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Additional notes:
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.
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Created on 12/07/2025 by TN United Kingdom
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Project Manager – NICE CXone employer: Miratech
Contact Detail:
Miratech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager – NICE CXone
✨Tip Number 1
Familiarise yourself with NICE CXone and its components. Understanding the platform inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your French language skills. Since fluency in French is mandatory, being able to communicate effectively in both English and French will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the contact centre industry. Engaging with others who have experience in NICE CXone can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for scenario-based questions that assess your project management skills. Think of examples where you've successfully managed projects, particularly in a multilingual environment, to showcase your expertise.
We think you need these skills to ace Project Manager – NICE CXone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with NICE CXone and similar contact centre platforms. Emphasise your project management skills, particularly in leading omnichannel solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership abilities and stakeholder management experience. Mention your fluency in French and how it will benefit communication with multilingual stakeholders.
Highlight Relevant Experience: In your application, detail specific projects where you successfully managed NICE CXone implementations. Use metrics to demonstrate your impact, such as project success rates or improvements in efficiency.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. Ensure that your language is clear and professional, reflecting the high standards expected in project management roles.
How to prepare for a job interview at Miratech
✨Showcase Your Project Management Experience
Be prepared to discuss your previous experience managing projects, particularly those involving NICE CXone or similar contact centre platforms. Highlight specific challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills.
✨Demonstrate Stakeholder Management Skills
Since the role requires excellent stakeholder management, think of examples where you've successfully communicated with diverse groups. Be ready to explain how you ensured alignment on project requirements and timelines, especially in multilingual settings.
✨Highlight Your Technical Knowledge
Familiarity with NICE CXone components is crucial. Brush up on your technical knowledge related to omnichannel solutions and be ready to discuss how these technologies can enhance contact centre operations.
✨Prepare for Language Proficiency Questions
Fluency in French is mandatory for this role. Be prepared to demonstrate your language skills during the interview, whether through conversation or by discussing past experiences where you used French in a professional context.
