At a Glance
- Tasks: Support the execution and improvement of Workforce Management products and platforms.
- Company: Join Miratech, a global IT services leader driving digital transformation.
- Benefits: Competitive pay, health insurance, remote work, and professional development opportunities.
- Other info: Be part of a diverse team in a culture of relentless performance.
- Why this job: Make a global impact while collaborating on innovative projects with top clients.
- Qualifications: 3+ years in Product Management or related fields; Agile experience preferred.
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Miratech is looking for a Workforce Management Product Manager to support the execution and continuous improvement of Workforce Management products and platforms. As part of a global customer-focused organization, you'll contribute to the delivery of exceptional service experiences across customer care, finance, travel and lifestyle services, and operational support functions. Our teams combine technology, innovation, and process excellence to help customers get the most value from the products and services they use.
Responsibilities:
- Support the Product Manager in executing the Workforce Management product roadmap.
- Partner with Operations, Technology, Analytics, and business stakeholders to gather business requirements and translate them into user stories and product features.
- Help prioritize the product backlog and support Agile ceremonies, including sprint planning, backlog refinement, and user acceptance testing.
- Coordinate delivery activities for platform enhancements, upgrades, and new functionality.
- Analyze workforce management processes and identify opportunities to improve forecasting, scheduling, staffing, and operational efficiency.
- Monitor product performance using KPIs and customer feedback to recommend enhancements.
- Assist with testing, implementation, release management, and adoption of new capabilities.
- Create process documentation, training materials, and communications to support successful product launches.
- Partner with vendors and internal teams to troubleshoot issues and support continuous platform improvements.
- Contribute to continuous improvement initiatives by identifying opportunities for automation and process optimization.
Qualifications:
- 3+ years of experience in Product Management, Project Management, Workforce Management, Contact Center Operations, Business Analysis, or a related field.
- Exposure to Verint Workforce Management or other workforce optimization platforms.
- Familiarity with workforce management concepts such as forecasting, scheduling, capacity planning, or intraday management.
- Experience supporting contact center operations or workforce management functions.
- Experience working with Agile methodologies, including writing user stories and participating in backlog refinement and sprint planning.
- Experience gathering business requirements and collaborating with cross-functional teams.
- Proficiency with Microsoft Excel and PowerPoint; familiarity with Jira, Azure DevOps, or similar Agile tools.
Nice to Have:
- Knowledge of NICE, Nexidia, Calabrio, Genesys, or similar workforce optimization platforms.
- Familiarity with reporting and analytics tools such as Power BI, Tableau, or SQL.
Additional Information:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Junior WFM Product Manager (Verint) in London employer: Miratech
At Miratech, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work on cutting-edge cloud technologies in a global setting. With a focus on collaboration and innovation, we empower our team members to shape the future of customer experience while enjoying the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Junior WFM Product Manager (Verint) in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Junior WFM Product Manager (Verint) at Miratech!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Miratech or be willing to refer you for that Junior WFM Product Manager (Verint) position!
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Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Miratech who’s on the lookout for their next Junior WFM Product Manager (Verint) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Junior WFM Product Manager (Verint) role at Miratech!
We think you need these skills to ace Junior WFM Product Manager (Verint) in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Miratech. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Miratech
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Miratech. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
