Executive Vice President, Managed Services in London

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are seeking an Executive Vice President, Managed Services to define and execute the long-term growth strategy for this business area, with accountability for revenue growth, profitability, service strategy, customer success, and scalable operations. This role will be responsible for strengthening the commercial model, improving operational effectiveness, and scaling Managed Services in alignment with Miratech’s overall business objectives.

Responsibilities

• Define and execute short- and long-term strategic, commercial, and financial objectives for Managed Services, ensuring alignment with Miratech’s overall growth strategy.
• Build, lead, and scale Managed Services as a dedicated business area, driving sustainable revenue growth, profitability, operational excellence, and customer value.
• Own business performance, including recurring revenue growth, margin improvement, forecasting, financial planning, operational efficiency, and investment governance.
• Develop and implement business plans, operating models, commercial frameworks, and investment priorities in partnership with Sales, Delivery, Finance, and other functions.
• Scale Managed Services by building repeatable managed services models, standardized processes, automation capabilities, and structured client management practices.
• Define and manage the end-to-end customer lifecycle, including commercial conversion, onboarding, service delivery, renewals, expansion, and customer success.
• Perform other duties as may be required consistent with the purpose of this role.

Qualifications

• Demonstrated success owning or significantly influencing P&L performance, including revenue growth, profitability, forecasting, investment decisions, and operational scaling.
• Strong experience in IT services, managed services, cloud services, consulting, digital transformation, enterprise technology, or a similar business model.
• Experience developing and scaling commercial offerings, productized services, managed service frameworks, or recurring revenue business models.
• Strong understanding of customer lifecycle management, including enterprise sales, strategic.