At a Glance
- Tasks: Shape a cloud-based customer engagement platform and enhance service operations.
- Company: Join Miratech, a global IT leader driving digital transformation.
- Benefits: Competitive pay, health insurance, remote work, and professional development opportunities.
- Other info: Be part of a welcoming, multicultural environment with a focus on social sustainability.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams.
- Qualifications: 4+ years in Product Management or related fields; experience with Five9 Cloud is a plus.
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business.
The Junior Product Manager plays a key role in shaping and enhancing a cloud-based customer engagement platform that supports large-scale service operations. Working cross-functionally with Technology, Operations, Workforce Management, Analytics, and external partners, this role drives the delivery of capabilities that optimize customer outreach strategies, improve agent effectiveness, enhance customer interactions, and increase operational efficiency.
The successful candidate will translate business objectives into actionable product requirements, prioritize and manage the product backlog, coordinate feature implementation, and leverage data-driven insights to continuously improve platform capabilities and business outcomes.
Responsibilities:
- Support the Product Manager in executing the product roadmap for the Five9 Dialer platform.
- Partner with Contact Center Operations, Technology, Workforce Management, Compliance, Risk, and Analytics teams to gather business requirements and define product enhancements.
- Translate business requirements into user stories, acceptance criteria, and prioritized backlog items.
- Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.
- Coordinate the delivery of new features, enhancements, upgrades, and production releases.
- Support user acceptance testing (UAT), defect triage, production validation, and release readiness activities.
- Monitor product performance and operational metrics, identifying opportunities to improve dialing strategies, agent experience, campaign effectiveness, and customer outcomes.
- Collaborate with Five9 and internal technology partners to troubleshoot issues, prioritize enhancements, and support platform stability.
- Assist with implementation of new dialing capabilities, automation, integrations, and workflow improvements.
- Develop product documentation, process guides, release communications, and training materials to support adoption.
- Analyze user feedback and operational insights to recommend product improvements and future roadmap opportunities.
- Ensure platform capabilities align with regulatory, security, and compliance requirements.
Qualifications:
- 4+ years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a related discipline.
- Experience working with Five9 Cloud.
- Knowledge of outbound dialing technologies, predictive dialing, preview dialing, progressive dialing, and campaign management.
- Experience with CRM integrations, IVR, call routing, or workforce optimization platforms.
- Understanding of contact center KPIs, including connection rates, occupancy, average handle time, abandonment rates, and campaign performance.
- Familiarity with Agile methodologies, including writing user stories, managing product backlogs, and participating in sprint ceremonies.
- Experience working with cross-functional teams across Product, Technology, Operations, and Vendor organizations.
- Proficiency with Jira, Azure DevOps, Confluence, or similar Agile delivery tools.
Nice to have:
- Experience working with Genesys Cloud, NICE CXone, Amazon Connect, or other cloud contact center platforms.
- Experience supporting digital servicing channels such as voice, chat, SMS, or messaging.
- Familiarity with customer authentication, identity verification, or fraud prevention solutions.
- Experience using analytics and reporting tools such as Power BI, Tableau, SQL, or Excel.
- Exposure to regulated industries such as financial services is a plus.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Junior Product Manager (Five9) in Brighton employer: Miratech
At Miratech, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work on cutting-edge cloud technologies in a global setting. With a focus on collaboration and innovation, we empower our team members to shape the future of customer experience while enjoying the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Product Manager (Five9) in Brighton
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Miratech!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Miratech would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Miratech through your school's career services!
We think you need these skills to ace Junior Product Manager (Five9) in Brighton
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Junior Product Manager (Five9), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Junior Product Manager (Five9) position at Miratech. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Miratech
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
